You may recall I've regailed you over the last year or so with the botched job Merseyside Central Heating (offices in Crosby and Birkenhead) made of replacing a boiler at my mother's house, and their total disregard for customer care in even acknowledging that they have a legal responsibility to put right a leaking 14 month old heat exchanger (irrespective of whose 'fault' it is).
I've had a closer look at the system and compared it to the boiler's Installation Guide, and I've noted the following 'differences'. I wonder if anyone would care to comment on whether these differences amount to a lack of a reasonable care and skill in fitting a replacement boiler to an existing system:
- The system was flushed towards the end of the installation process, and, according to my mother (who couldn't swear to it), took significantly less than 3-4 hours. I've also sent a sample of the water off to Fernox to see how much inhibitor was added.
- On a system controlled entirely by TRVs with no room thermostat, the (existing) by-pass circuit was not fitted with an automatic by-pass valve as per the installation instructions (their wording is "_must_").
- The open vent is ~5m horizontally from the boiler, just before the pump. The instructions say, "as close to the boiler as possible".
- The open vent is less than 450mm above the water level in the header tank and is not fitted with a surge arrestor.
- The instructions say the cold feed from the header tank should be inverted. This is not the case.
- A Benchmark logbook/commissioning certificate was not issued.
Items 2-5 were existing on the original system, but is it the duty of anyone fitting a new boiler to correct any omissions if they spot them?