'It's getting better' says Homebase after Which? slams website

Screwfix is still broken for Firefox (hardly a minority browser nowadays) and their search is rubbish.

Reply to
tinnews
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I agree their sites are a PITA to use, RS especially so and Farnell tend to break the action of the back button when doing searches.

Much prefer their paper catalogues for some product lines

Reply to
The Other Mike

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Not always.

You don't on the Farnell site, just set the min and max. Rapid don't let you search on parameters at all.

MBQ

Reply to
Man at B&Q

You mean you do not like the excitement of the site where you search on "Washing Machine" and get garden tools, sheds and pallets of bricks returned!

Reply to
Ericp

I prefer the Wickes catalogue to the Wickes web site.

Reply to
The Medway Handyman

You think a web designer's apprentices are somehow magically "better" than Adam's?

Reply to
Tim Watts

Its common knowledge that the majority of attempts to buy online are abando= ned. Any large company would, if they had some basic sense, have a button t= o take suggestions for site improvement from customers, and someone that pi= cked the most popular problems and did something about them. Failing to do = so results in _most_ attempts to buy being lost.

I wish that matched my experience. Its relatively easy for just a small pro= duct range, beyond that it just gets a mad mess.

NT

Reply to
meow2222

Having tried to find things on it a few minutes ago, "well enough" is NOT how I would describe it.

Product wanted: simple metal towel rail

Products easily found: plumbed-in type towel rails by the dozen with the odd sort I might want.

Light-bulb moment: towel rails are called "towel holders"! Despite most of them having "towel rail" in their descriptions.

Want to view product: Get taken to new window, have to accept flash (usually blocked), see either a very small image (not much more than a large thumbnail) or zoom in. And have to scroll all over to see it properly because the flaming image window will not re-size properly. More than one image available (must be my lucky day). Spend next few minutes playing "Spot the Difference" - fail. OK - next product. And have to go through all that again.

OK - so if you manage to get things right, and you are lucky, it sometimes works reasonably. But it can be so very tedious.

Reply to
polygonum

Toolsatan's terrible for that. I swear they'll list the whole catalogue if you just keep scrolling down.

NT

Reply to
meow2222

just keep scrolling down.

Yup, not sure I like that "ah, so you thought that was the end of the page then? Fooled you!" moment.

Reply to
John Rumm

The search on CPC/Farnell is s**te, right enough. Istr it used to be better, much better.

Reply to
Grimly Curmudgeon

Probably less capable.

Adam expects his apprentices to be able to use a kettle, at a web designery firm they'll just have to carry the cups back from Starbucks.

Owain

Reply to
Owain

I can't begin to think of what you make listening to the CPC site, Brian. I only use it to put in an order after going through the catalogue and writing down the order codes. Occasionally I've tried finding something directly on the site that I know they sell and have come away blank.

Scott

Reply to
Scott M

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