I have been reading about screwfix performance on the internet.
I to have dealt with them for hundreds of items and I have nothing but
praise for them imho they have a highly efficient system.
And hear is the opposite Over the last three days I have been having
an email argument with a high profile internet only computer supplies
I ordered some memory on saturday evening no problem I received an
email (Auto) telling me that if I wanted to cancel I only had to log
on to my account and do so.
Sunday I was reading my computer mb manual and realized that I had
ordered the wrong type of memory so I logged on to my account and
checked the status of the order which was "Awaiting" but there was no
way that I was able to cancel the order so I decided that I would
order the correct type and email the company at the same time asking
them to cancel the first order,they replied saying that they couldn't
do that and that I would have to send it back when I received it at a
cost to me of £10.
Anyway I still kept getting the message that I could log on and cancel
if I wanted the last one came on monday.
So began an email battle with me asking why I could not cancel my
first order we have had quite a few exchanges of the incident.They say
that once the order had been authorized with my credit card company
that I can't cancel.
Tuesday I received the first order AND the second order in the same
package,yesterday I received an email telling me that a transaction
takes place within 5 minutes and from then on it is impossible to
cancel the order.at the same time I got a email giving me instructions
as to how to return the unwanted order and telling me that it could
take up to 28 days to credit my account of them receiving the return
so strange to me that:
1) I can't cancel my order after being told that I could.
2) It takes only 5 minutes to complete a transaction with no chance of
3) Why does it take up to 28 days to credit my account.
This as really got my blood boiling these people have no way to
connect to them by phone until you receive a delivery not with the
order of course its to late by then.
Can any of you good people tell if I am wrong to take this any further
which at this moment in time I am thinking of doing if I do go further
who should I go to first, all the emails I have been getting seem to
be extracting to water out of me so much so that I have ruined my
punch bag and I have never laid a finger on her until now.