I recently bought an IKEA Kitchen with Installation- What a disaster. Half the Unit doors were missing and the other half were either scratched or damaged.
When I rang Customer Services they were more than useless. They had no concept of the stress that was caused. I specifically said all the way through that I did not want my kitchen fitted unless ALL parts were available.
I tried to speak to a manager and was told someone would ring me back. After 3 days and no phonecall I ended up having to refuse to get off the phone until someone in management would speak to me. I am left with half a kitchen. All my kitchen stuff is still in boxes in the lounge as I can't unpack yet as no doors and the other half need
replacing. I have been told it will be 3 weeks.
Has anyone else had the same experiences, and does anyone have a name of a director or the MD that I can speak to?