.....hand them this letter.
OPEN LETTER TO B&Q Customer Services
Dear Sir/Madam
My congratulations to you on getting a yacht to leave the UK on 28th November 2004, sail 27,354 miles around the world and arrive back 72 days later.
Could you please let me know when the kitchen I ordered 96 days ago will be arriving from your warehouse 13 miles away?
Yours Sincerely
Incidentally, I'm banned from all B&Q stores. I went into one the other day for some side cutters and a couple of drill bits. This little wanker comes up to me and says "You want decking?" So I nutted the bastard before he had chance to get the first punch in!