Sounds like free discharge flow is important and you will get anything but free flow through one of those concertina type dryer ducts. As well as raising the unit, you could consider some smooth air duct from bes.co.uk. The bad news is you'll have to pay for it.
I didn't realise the concertina type ones were unsuitable.
Ofcourse I'll pay for a new (or extended) duct - it's worth it.
But is there anyway I can get one the same diameter? I'd like to pick one up (rather than buy online).. mind you if the weather is going to suck this weekend I wont need it in a hurry...
They aren't necessarily unsuitable, but will not give smooth air flow away from the unit. Recommend that you talk to the aircon supplier tech support and describe your current install. It may be something totally unrelated that is compromising the efficiency of the unit!
If they agree that the discharge duct is too restrictive, they are likely to recommend the use of smooth bore duct with the minimum of bends. I struggled to find a supplier of lightweight duct when I installed my last ventilation fan. BES will take phone orders (not just internet based ones) and deliver to home or work address. You can use a very short length of the concertina duct and jubilee clips to connect the smooth bore to the unit outlet.
We have a fairly standard "Goldstar" one that the girls in the office prefer not to use because of its high noise level and marginal improvement in comfort. It also requires the window to be open which then admits traffic noise (as well as being noisy itself). These things (with the elephants trunk hot air discharge) are OK -ish pointed at one individual who is sitting in the stream of chilled air. But don't do much for the comfort level of the whole room.
The office is closing in 8 weeks and the unit will have to be disposed of If you wanted one to play with, but I'm 230 miles away and it's heavy and too expensive to ship, especially since it's nfu.
The (more expensive) 2-unit systems connected with flexible hoses seem to work OK. In Italy they use them in shops, simply taking the flexible pipes and cabling out through the front door (which remains open ! ) to the condenser unit which is just outside around a corner.
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