How to destroy your DeWalt DW566 SDS drill - 6 easy steps

[G&M]

Then pay the more expensive price because the discounted ones must be going out of fashion.

[Grunff]

And yet, she's all up for buying two SDS drills!

[Grunff]

Yes, it's on my list, first thing tomorrow.

[Grunff]

No, I will get a price on a replacement armature - but since a new one is ~£120, and this one is over 2 years old, if it's more than ~£60 I will junk it.

[John Rumm]

Just to add to your dilemma ;-) I have used my H2450 for drilling large (4") cores quite successfully (although only through a 10" solid brick walls it has to be said) a couple of times now. Lawson-HIS have it on special offer with the chuck adaptor for 116 (they also have the 566 for the same price).

[Andy Hall]

So I trust that you've ordered both already before she changes her mind

.andy

To email, substitute .nospam with .gl

[Grunff]

Not until I find out if the DeWalt is economically repairable. If it is, I'll just get the Bosch. She won't change her mind - she's very hands on with all DIY stuff, and does appriciate the value of quality tools.

[Grunff]

[Dave Plowman (News)]

[Grunff]

I have to be careful here, she will probably read this later.

BTW - result. I phoned a DeWalt parts centre this morning, and the armature is £26 (inc VAT + delivery!). It will be with me tomorrow morning. That just makes me want to buy a whole big load of DeWalt tools.

[RichardS]

Wow! Wonder where the parts centre got the £60 for my circular saw armature from then!!!

Any chance of posting the contact details for that parts centre, or emailing me them? I'd be interested to see whether they are significantly cheaper....

-- Richard Sampson

email me at richard at olifant d-ot co do-t uk

[Andy Hall]

That's excellent.

Try phoning B&Q's help line and ask them for the price for one for their PPPoo one :-)

.andy

To email, substitute .nospam with .gl

[Grunff]

Sure - I got them off the DeWalt site:

and click on "Where can I buy spare parts?"

Miles Hardware on 01935 421 281

[Grunff]

They have a helpline?!?

[Dave Plowman (News)]

A reasonable price. Excellent.

Wonder if they supply laces for my boots? ;-)

[usenet]

Ooerr, as you might say.

[RichardS]

Contracted out...

can be found in the front of any decent telephone directory under "Samaritans"

-- Richard Sampson

email me at richard at olifant d-ot co do-t uk

[Andy Hall]

Yes they do. I called it one day just to see what the arrangements are for service and spares. They were somewhat evasive and said that there was a one, two or three year warranty and I should return the tool to the store. I asked them if they repair or replace. They replace. I then asked them what happens after the warranty. Nothing. No spares, no repairs, buy a new one.

To be fair to B&Q, they do have a generous customer service policy. For example I had two bad Scorpion saws on the trot. After that, they refunded and gave me some vouchers, so I wasn't unhappy.

However, £25 to fix in the context of a £120 tool is damned good.

.andy

To email, substitute .nospam with .gl

[Andy Hall]

or Toolaholics Anonymous.

"My name is John and I'm a toolaholic"

"Hello John"

etc. .andy

To email, substitute .nospam with .gl

[Grunff]

That doesn't actually bother me given the price of the tools in question

- I think treating them in this way is the only sensible thing they (B&Q) can do.

What does bother me is that these tools are complete and utter crap. The 'user experience' you get with the tool is awful. So it isn't just a matter of paying a third the price and getting roughly the same tool but having it only last a third as long - you get a tool which is nowhere near as good as it needs to be do do the job properly. Cheap jigsaws are a good example of this.

I know, I was really pleased. I was very sad at the thought of loosing my trusty DeWalt.