First pull the drain hose and put it lower than the drum, if it runs freely the pumps stuck, if slowly the interceptor/filter has something in it, either way you will end up having to drain it and/or flood the floor. Thats why ours is right next to the conservatory door, easy to drain outside! Oh yeas look for a new one pence piece stuck where the hose fits to a spigot if its fully plumbed in, BTDT!#
Niel.