I have an Ariston MBA4033 fridge freezer (16 months old). It died on me yesterday. I got home and there is no sign of life in it whatsoever. I changed the fuse and checked the wall socket and all fine so I presume its something further down the line. Any hints as to how fix to avoid the extortionate call out charge?
I bought a TV from Argos. Sound died after 24months (It only had a 12month Warranty). I phoned their customer services and told them a TV should last considerably longer than 24months and the onus was on Argos to have it repaired. Every operator said that since it was outside the warranty period, I would have to pay. I wrote to their head office quoting the sale of goods act and that a TV should last considerably longer than 24months. I was then contacted by Argos 2 weeks later and told to pick a new TV free of charge.
You may want to contact the supplier (shop) of your fridge freezer and go down the same road. You have nothing to loose.
I bought a 28" WS Sharp TV from Currys and the tube died after two years .With a bit of persistence on my part and the production of an estimate showing the tube was dead Currys paid most of the cost of a new TV after I pointed out that a TV costing £xxx should last longer then two years .It was done through their CS Head Office.
Stuart
Good idea. I'd love to get in touch with the supplier, but it was a small local dealer that has since disappeared! Maybe the writing was on the wall.
No problem. Escalate to the manufacturer
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