Went to the local B&Q recently with a faulty item. The safety guard on the saw was causing binding and it was within the
12 months (though only just).The girl behind the returns counter was really snotty and said that if the goods are over 6 months old, then I had to send them back to the manufacturer myself. I explained that I did not want a refund, but I wanted it repaired instead. Still no joy from her. Her supervisor turned up and realized that as the saw was one of their own branded items they had to take it in going by what she had said. He also confirmed that I would have to send any other make back to the manufacturer after 6 months.
Now. After reading (or trying to) the sale of goods act. The seller can refuse a refund after 6 months, but they cannot just wipe their hands of it. If there is a fault, then up until the 12 months is up they have to send it on to be repaired.
Or am I going mad and have completely lost the plot?
Rick....