Not personal use but three local schools had them foisted on them last summer to replace ancient oil boilers.
All three have had a disasterous experience with them, one boiler retiring itself in a load bang and taking the boiler house roof with it.
Pellets are also very iffy with variation of quality from supplier to supplier.
One school did research on them as eco-friendly as claimed and found that when all factors are considered, oil is far more eco-friendly.
If you are considering one I would scout around locally and find some in use and enquire as to make and pellet supplier. Never take any notice of the guff spouted by boiler supplier or pellet supplier under any circumstances.
I also know of two local domestic installs and both are very happy, one saying it is the best thing he has ever had installed.
So, as I said make very careful local enquiries and base your decision on that. Believe nothing claimed, only information from users with no axes to grind.