.... for anyone who was originally a customer of Eastern Electricity!
If you were originally a customer of Eastern Electricity, who were
bought out by TXU Energi, who in turn were taken over by PowerGen, *and*
you had two meter positions but only one account, check your accounts
for the last couple of years!
I have a domestic supply, with a 3ph meter in the garage and a 1ph meter
in the house. Where a property was obviously only a single dwelling,
with no mixed business premises, EE used to aggregate the meter readings
and treat the units consumed as a single supply, so only one set of
primary units (economy 7) and one set of standing charges. TXU Energi
continued to do this, but.....
They introduced a new billing program about 12 months ago, where each
and every meter is treated as a supply in its own rights, so suddenly I
was being charged for two lots of primary units and two lots of standing
charges. I didn't spot this the first quarter it happened, although I do
normally check the bills when they come in, to make sure there aren't
When I did spot it, I took it up with TXU who said 'Oops, looks like our
new billing program can't deal with it, we agree you shouldn't be paying
double charges'. Because they couldn't sort it out, they made a
temporary credit onto my account to cover the overpayment of charges for
a 12 month period.
I also refered the query to EnergyWatch coz there would be other
customers who would be affected. EnergyWatch and TXU appear to have done
nothing for the last 9 months, and I've recently done some serious
arse-kicking, which has brought the thing back to the boil again.
Like I said, if you have two meter positions but you are classed as a
single premises, check back over your accounts for the last couple of
years. You could be paying more than you should!