Dyson DC07 Clean

[Andy Hall]

All of which is worth quite a bit.

It would be interesting to know how many calls a day he has to do for that to make money or at least cover his costs. Must be 8-10 minimum

[John]

Sorry - didn't think it would be a real Dyson man.

Many independents also do cleaner repairs but having them come to you would be an additional cost and they would take it back to their base where they would have the parts.

[Gordon Henderson]

Yes it was!

was actually SWIMBO who arranged it all, I was a bit sceptical at the time, but the man came, did the job and left. It looks brand new now, and presumably works as well as new.

He did tell us how Dyson was a good company to work with, treats their staff well with proper training, etc. and really did know his stuff.

It wouldn't surprise me if he was salaried... He effectively works from home, gets his daily job list, etc. sent to him (I didn't query if it was fax, email or what) and could order the spare parts, etc. required on the spot from the customers premises via a hand-held PDA of some sort connected via GPRS... The bits came directly to us and were easy to fit.

The hose, cyclon & HEPA filter lid took a few days to come, the HEPA filter and gasket a few days more. (I suspect because we had to pay for those separately)

Quite efficient, I reckon.

And after looking up that URL, I've just gone through their online diagnosis service - it's very good. I'm sure other companies could learn a lot from it.

Gordon