I know that double-glazing sales techniques are the stuff of legend, but I've actually experienced it first-hand now. It's astounding, just astounding.
I'm sure you know the stories and don't need to hear another one, but first there was some garbled "Second-one-free-65%-off" verbiage that barely made sense, they were just being uttered as comforting mouth noises, like you might say to calm down an overexcited horse.
Then there was the calculator punching, then the call to his boss.
The first quote of £3600 came down to £3100 without any prompting from us.
No, we weren't going to agree anything today, we were going to get another quote.
Today, a telephone call from someone asking if all was OK, what was the quote etc (as if he didn't know). £3100? Hmm, hmm. He's scratching his head, he says; it seems mysteriously high to him. He'll talk to his manager. Please hang on. Hello sir, I think we can do better than that, but can we come round to check the site? It'll only take a few minutes.
And so on.
How did this absurd performance begin? Can you imagine if everything else had to be bought and sold in the same way? Is there some reason that double-glazing sales has to be like this?
Daniele