There are always lots of complaints about delivery companies. I would like to buck the trend and congratulate DPD, who delivered items I had ordered from Amazon. Not only do they get the day right but give you an hour window of when they will deliver. This is the second time they have filled an order to me, they are good and prompt, just the way it should be!
e to buck the trend and congratulate DPD, who delivered items I had ordered from Amazon. Not only do they get the day right but give you an hour windo w of when they will deliver. This is the second time they have filled an or der to me, they are good and prompt, just the way it should be!
+1+2 The always seem to turn up when they say the will, and send a text to me to tell me when they are going to arrive, so far, I think I favour them over the others.
City Link, however, are as useless as ever, I had a delivery arrive on Thursday, but we were out, so we got carded, so I then re-scheduled the delivery for today, however they still turned up on Friday (when we were out) and then their automated system was refusing to allocate another day, as they had been twice, I called them, and they said no problem,s we will get it to you on Monday - well it hasnt arrived today, and when I noticed the tracking was not showing "out for delivery" I called them again, and they couldn't really answer why it wasn't out for delivery, and asked if I would like to come and collect it..
Just trying to get the sender to change the address to my office now..
In comparison to Hermes who not only failed to collect on time, or even the day they said, they took 9 days for a 48Hr service .... and a tracking system that could not even tell you anything at any time.
DPD were due to do a delivery to me last Monday, but for some reason they managed to try and deliver on Saturday - while I was in the bathroom and my wife was in bed ill. If I'd known they'd try on Saturday (which is when I'd have preferred delivery anyway) I'd have made sure that my eldest son (who's under instructions not to answer the door) was instructed to answer it and ask them to wait 30 seconds!
SteveW
I'm convinced Hermes send their stuff by canal barge rather than motorway.
Owain
Having read the comments on City Link I am waiting with some trepidation for another delivery from Amazon via CL, due today, I had wanted to go out, but dare not, if they do not come I will be just one of many POed by them!
I am well pleased Cl have turned up at 09:20 on the promised day.
If CityLink work the same way there that they do here you'll wait all day then they will call to say that "you're not on satnav" with an invitation to drive 30 miles to their depot in work hours.
that's not how our depot works. If they call when we are out - quite likely
- the card says the depot is open until 9pm.
We aren't on satnav, just a house name no number. I thought it awfully posh when we first moved here, but it can be a PITA
I was very impressed with a John Lewis delivery they did. They tried to deliver earlier than I anticipated and left a card. I rang them back and they delivered at a mutually agreed time the next day.
Jonathan
Just a house name and village (no road name) for here. The village is
1.5 miles away. Satnav for the full post code plonks you in the middle of a field 1/2 a mile away. The five delivery points in the post code are spread out over at least mile of road.
City Link are a pain beyond belief now we no longer have the local depot that was quite good. Our nearest depot has these hours:
Opening Hours Monday-Friday 08:00-20:00 Saturday 08:00-12:00 Sunday Closed Bank Holidays Closed
And is only 33.3 miles / 43 minutes (51 minutes in current conditions) away. Which is a long way and time because they are useless.
The card might say the depot is open until midnight Christmas day. Wouldn't believe them.
I can't understand why the rest can't do what they do- after all, all the detailed info they give out is known by all delivery services at some level...,.
That must mean that DPD are the only ones to implement a fit for purpose I.T. solution?
Jim K
Indeed. DPD are very organised. They even gave me a form to sign to allow the driver to put items in my shed.
Thankfully Amtrak no longer exist. They carded me once, with a phone number that didn't answer after half an hour, so I got carded again, and told I had to pick it up from my "local" depot 30 miles away which I couldn't bloody find! I sent aq very nasty letter to the sender (Dabs) telling them I would no longer use them until they changed courier.
As a sender of parcels (not large numbers, but important, expensive items), we use
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