Can you believe this email

[Steven Campbell]

Asking about the 12 month warranty in the way he has is slightly odd but I don't see what is wrong with the email. If I'm buying goods at a good price from an unknown online retailer, I will often email them asking if its in stock or does it come with a UK warranty (if its AV gear). I'm interested in what the reply says but I'm more interested that I actually get a response. If I don't get response prior to a sale I'd put my mortgage on getting absolutely no response once I had bought the goods so would rather shop elsewhere.

[ARWadsworth]

I have no idea.

[ARWadsworth]

I can understand the need to confirm the part is the right one.

I find the questions about the warranty most unusual. Almost as if he is waiting for Geoff to offer a free extended warranty.

[Andy Dingley]

It's odd isn't it. I too would run a mile from this buyer. Yet the questions themselves are reasonable, and I can imagine other emails, worded only slightly differently, that I'd be quite happy about.

[Andy Dingley]

From: Dennis

[Andy Dingley]

I can see the words "Can't(sic) sell this to you, you're not a Corgi" in Geoff's reply right this minute. Two can hide behind legislation.

[ARWadsworth]

Now that is tempting. Set up a few new email address and keep asking Geoff stupid questions.

I suppose he is used to it.

When I called in to to see Geoff (I was passing Watford) one guy phoned up and asked Geoff if he could have directions to the office. The bloke then asked Geoff to hold the line while he went to fetch a pen and paper to write down the directions.

[Fredxx]

I don't know what the fuss is about. I would have replied in precisely the same vain.

A website is impersonal, and some assurance from a human being goes a long way. I might even have some standard message I could cut and paste as a reply.

[Toby]

Mu mum needs a part for her boiler, can I have your web address please (or an email!)

Ta!

[Mathew Newton]

Be careful with this one Geoff - next thing you know he'll be wanting to actually order a part from you just like your other e-mailer! ;-)

Mathew

[dennis]

Same as any other retail sale. If it fails within 6 months geof would have to prove it wasn't faulty, afterwards the buyer would have to prove it was faulty at the time of purchase.

[Mitch]

Geoff

Do you do recon PCB's & fans for a Worcester 24RSF? If so what your contact details?

Ta

[e-mail]

[The Other Mike]

I can't see the problem with it either. Maybe a bit long worded but lots of people write letters like that *and emails*

Last time I wanted something for a boiler (a fan) I priced it up from Geoff's website... then just before I was about to pick up the phone and buy it I accidentally saw a brand new one, still in the manufacturers packaging on ebay with a buy it now at about 1/3 price.

I guess by revealing this secret I'm now on his blacklist :)

[Alan]

In message , Andy Cap wrote

And what reply would a cowboy send?

[Andy Cap]

It's a point and I recently got stiched up by a totally legitimate looking outfit, but at least he's trying to protect himself which is all you can do, make a judgement on what's said.

[Mark]

No reply.

[Mark]

I concur. I would give the customer the benefit of the doubt.

It is likely that he just wanted to confirm that geoff's is a genuine business and that he will actually get sent something rather than nothing. In this case any sensible reply will satisfy him.

I would not be turning down sales because I didn't like this email.

[Mathew Newton]

From my perspective, none whatsoever.

Mathew

[Dave Plowman (News)]

If you think that, the post makes no sense. I'd have no problem buying re-furbished parts from you, as I know your reputation to be good.

However, for someone who just came across your site after a search etc, it does make some sense. I'd be slightly suspicious of being able to obtain a replacement for 1/3rd of the usual price from a firm I didn't know. With things like car alternators, for example, there are firms around who simply clean up ones from scrapped cars and sell them as reconditioned. Etc.

[Adrian C]

Variations of none to some item not what as advertised, and then ye'd have problems tracking them down to get your money back. Ever found and suffered bad deals with trading websites showing an incredible entire catalogue list of stock, which turns out to be entirely fantasy?