Buy a Dyson at your peril

[Mr Angry]

Anyone else had bad experiences with Dyson vacuum cleaners, but I bought one 12 months ago and so far have had two motors replaced and the third is on it's way out judging by the noise it's now making. The "wand" for cleaning the stairs has also broke and part of the plastic body which switches the suction from the floor to the wand has snapped off. Now it doesn't have a hard life we only live in your average 3 bedroom house so I'm not excactly over working it. I was especially impressed by the two engineers who came to repair the motors, they were quite open about the poor reliability of these dysons!! I've got a couple of friends who have had similar experiences, and I was just wondering how bad these cleaners actually are for reliability.

I won't be buying another of these over priced cleaners. avoid them like the plague.

[Dan Gravell]

Funnily enough there's just been a report published that agrees with your findings.

Personally, I inherited a Dyson from my mum a few years ago, never had a problem with it (which wasn't my fault).

[Bob Mannix]

Mine's been going well for well over 3 years. Reasonably hard life as well. The only thing that does break (and shouldn't) is the mains lead where it enters the machine. It has been shortened (by me) twice. Starting to look a little tatty I suppose but still cleans excellently.

I would say their suggestion that the filters are changed "every 3 months" is laughably inaccurate (or we have a very dirty house). I have to change mine every time I empty it but they are washable.

[RichardS]

think it's about time for another rousing chorus of the Henry song....

:-)

-- Richard Sampson

email me at richard at olifant d-ot co do-t uk

[sPoNiX]

From personal experience:

2x Dyson DC01 cleaners which blew motors. 1x Dyson DC01 cleaner where the mains lead exploded where it enters the appliance.

I emailed Watchdog six months ago saying that I thought there was a serious design issue with Dyson vacs but apparently Dyson said there wasn't a problem.

I'm permanently souring car boot sales for donor machines to keep our two running!

sPoNiX

[Bob]

It seems to be the DC01s that have the most troubles - whether that is because they were the first (teething troubles?), or because they are now the oldest I couldn't say.

All I know is that my DC07 cleans much better than any other vacuum cleaner I've used, and seems to be much more solidly built too.

Bob

[Alan]

I have a DC08 which is nearing it's first anniversary without a single problem.

In terms of cleaning performance I'm yet to use a vacuum which is better.

Alan.

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[IMM]

I have had a DC01 for 7 or 8 years, and apart from belts nothing wrong at all.

[Fash]

I've got a DC02 - now up to 3 years no problems and it gets abused for clearing up building waste - including plaster dust. Eats filters, but I've stopped using Dyson ones and use a sheet filter which folds over the 2 outlets. I don't buy their line about no loss of suction though, surely as the filter clogs up the vacuum pressure is reduced just like a conventional bag cleaner where the bag is the final filter. I do think there's a lot of hype, but you know it is bright yellow!

The only thing that broke on it is the pipe to the clening head when I trod on it, but with a bit of solvent cement it still seems to cope with being picked up by the pipe and other things they tell you not to do in the manual (I assume since I haven't read it - being able to find the On/Off switch on my own.)

Sorry to hear yours is naff, but maybe they're better now they're made in the Far East!!

Fash

[Tony Bryer]

The latest Which magazine has a report on reliability and says (copy at home, this is from memory) says that although it has found that Dyson cleaners work very well it cannot make them 'Best Buys' because of the poor reliability. So perhaps it's "Dyson cleaners suck" - read whichever way you prefer!

[Andrew Gabriel]

I've bought 3, a DC04 and two DC07 hepa's and they're all still working perfectly. The DC04 is ~4 years old and been used for entirely for building work -- cleaning up plaster rubble, etc. (I didn't buy it for this purpose, but that's what it's ended up being used for as I found bagged cleaners useless for that sort of dust.) It is getting to the point where it could use a new hose as sharp bits of brick being sucked up seem to have eventually worn a hole in the hose. When used for brick/plaster dust, the filter needs cleaning after perhaps 3 or 4 canisters full of dust (and don't lift the canister full of brickdust by the canister handle -- it's far too heavy). I bought a second filter so one can be drying whilst the other is in use.

The DC07's have been used for their intended uses and are both fine. Actually, neither have needed their filters cleaning so far. I bought them both for £150 each from a Homebase which was closing down -- I would not have paid full price for them. (I was actually looking for another DC04 at the time, but they were cheaper, and are considerably more powerful.)

I am careful not to bash the plastic bodywork into things. It looks fragile and by treating it that way, it's still all OK.

[Dave Plowman]

Go into any Curry's etc, and you'll find a rack of spares on display for Dyson. I've never seen them do this for any other comparable product, so the spares must be fast moving and have a large profit margin.

[Dave Plowman]

You buy cheap power tools that under perform, but overpriced vacuum cleaners that are heavily advertised? Strange priorities...

[Lurch]

On 6 May 2004 03:53:36 -0700, in uk.d-i-y [e-mail] (Mr Angry) strung together this:

Can't say as I've had a problem with Dysons, just look after it and it will serve you well. As for over priced, I get my DC07s for £70.

[Nick Brooks]

I recently visited a second had shop that had about 8 used vacuum cleaners for sale. 7 of them were Dysons which I took to mean that people were getting rid of them despite the fact that they still "worked"

Nick Brooks

[Ron Ireland]

I'm or should I say my wife is onto her second Dyson, the first a DC01 never let us down apart from the usual cable breaks where it enters the machine (easily fixed). The present DC07 after a year is still performing perfectly, hope I don't regret saying that :0)

[Ric]

Could you explain how it is fixed? My dad said he had that problem with his but couldn't find a way into the casing to replace the cable. Any help appreciated!

[Bob Mannix]

Yes to the first bit but I think it's a Torx screw (AFAICR).

[Ron Ireland]

I can't really remember but as I recall the bit that hinges up to empty the drum will pull off with a bit of persuasion, I think this reveals a pozi screw that fixes the plate that covers the electrical connections. If I'm wrong I'm sure someone is waiting in the wings to correct me.

[Rick Dipper]

I like the new add "100% suction 100% of the time" I have three items in my house that simply disprove this rule - plaster dust - soot (from the open fire) - dog hair The first two do not "cyclone" and block the filters, the third blocks the pipes. I am trying to decide if I sould concat the advertising standards agency, or dyson.

Rick