British Gas Quote ... What a joke

Finally fed up with the un-reliability of my Potterton Envoy 80 Condensing Boiler, I asked the BG chap who was fixing it (for the 3rd time this year) what it would cost to replace. He replied that he was aware that BG was bit dear but he thought that they had now seen sense and could do a very simple boiler swop for a sensible price. His guess was that it could be done for a price which looked to me like the full retail price for the new boiler (inc VAT) plus 75% for labour. It seemed OK, say £800 + £600 = £1400. Dear but OK-ish, despite the fact that BG would be charging about £600 for probably a day's work and minimal materials, I agreed to get a quote. The chap from BG today quoted £2370 inc VAT, net of all sorts of discounts since I have a 3-star contract. Yes, it includes their magical Powerflush, "mandatory", it seems, to meet the boiler manufacturer's performance reqs (?). "How long does the flush take?", I asked. "Maybe as long as 4 hours", he replied. £300 plus VAT! What an hourly rate, I should be so lucky. The the first item on the quote, installing the boiler, a BG RD 428 (can't find the price for it 'cos it's their own but it can't be worth more than £700-800 inc VAT wholesale), is £ 1647 +VAT = £1,935! This implies over a thousand pounds for labour and the almost no parts needed!

Before you ask, the flue is not included in the price above, it's another £153 installed for what's probably only a £40-60 item. Additionally , of course, there's the "Connect Boiler Electrics & test" @ £68.18 +VAT = £80ish. Not part of the "Install Boiler" stuff above. No, naturally, installing a boiler does not involve conecting the wires, too.

How about the £32 " Waste disposal" charge. The old boiler, I suppose, but VAT will also be added to this as well. I could drive it to the dump for less than £1, indeed the old boiler is so small I could break it up and put in my wheelie-bin!

The only concession I could gain was that I could do the earth bonding on the meter and boiler, "'cos that would be very expensive and since I didn't have it on the old bolier and it didn't matter that much".

Oh, I've just noted "Fit filling loop" @ £68 +VAT . I suppose that the one I've got already isn't good enough or the one they want to fit has more gold plate!

SO:

Assume a boiler costs £800 full retail inc VAT, what is a fair total price (given that the fitter gets the trade discount on the boiler). Also assume that it can go into an outside boiler-room on a reasonably like-for-like basis? Any extras can be added on.

PS >>>>>>> I do get the services of a "Quality Control Manager". Someone to inspect the work done by the subs they dump such simple lobs onto!

Reply to
Timbrook99
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We've just had our old boiler (28 year old Glow-worm) replaced and had a similar quote from BG. The great difficulty we had was finding someone to quote, some engineers we called didn't turn up. Finally we found someone local on the Corgi website. He was very professional, and did the whole job on his own.

He took out the old floor mounted boiler from the kitchen and fitted the new Bosch R28 HE System Condensing boiler in the airing cupboard on the 1st floor, upgraded the system to fully pumped, fitted new chimney through a chimney breast, fitted new electronic control and thermostat to the cylinder, TRVs around the house, did the electrics and removed all the rubbish. He charged £1,735 incl. VAT. We did get a quote a bit cheaper from a young guy a couple of years out of school, but we decided to go for experience.

Peter.

Reply to
Snowman

In message , Timbrook99 writes

Well, that sounds a good price to me

... For BG, of course

Reply to
raden

We had exactly the same thing. Obviously they have to charge for all the time it takes to come up with some of the rubbish they tell you when they quote. We eventually got it fitted by a local company for just under £1000 cheaper than BG (although to be fair I did board and put the light up in the loft myself to save a bit of cash). Interesting thing was, the bloke who fitted it said that they do fitting for BG and there was a fair chance that if we'd gone with BG we'd have probably ended up with him fitting it anyway.

You have to laugh. Which I did when the BG man showed me the "powerflush" video on his laptop...

Jon

Reply to
Jon

If you want an Envoy for spares (working when removed) let me know. Collect SW London.

Reply to
Tony Bryer

The problem is that whilst British Gas frequently perform a poor to mediocre job, and make a high charge, their salesmen will visit, and they seem to be able to procure the labour to carry out the work. Getting anyone else to quote, let alone carry out the work can be difficult.

Most gas installers seem to have far more work than time to carry it out, whilst British Gas have to pay for expensive adverts to intimidate people into changing their boilers for fear they will be without heat in the winter. (I am referring the "When is knock knock not funny - when it is your boiler packing in" advert.)

James

Reply to
James

Unbelievable.. I just bought a new Vaillant combi for £700 (inc vat) With the flue kit (rear kit + 90 deg elbow + 500mm extension), Horstmann timer and digital thermostat it brought that to about £800. Changed the old Potterton and cylinder system to a combi with my father who has done a fair bit of plumbing. The boiler came fitted with a filling loop, but I had already bought one for £6. Used that to connect the mains to the rad circuit and we did a d.i.y 'powerflush' of each rad, worked a treat. Sounds like BG could sell double glazing..

Graham

Reply to
Graham Tavener

In message , James writes

On a slightly different tack,

Anyone thinking of replacing their boiler should get it done now, otherwise, winter will be upon us and then April and then it will be a condensing boiler or nothing

Reply to
raden

In message , Jon writes

Right ...

I HAVE to get them in for a quote, I cant resist any longer

Reply to
raden

Don't forget to park the Merc round the corner and claim poverty.

Also make sure that you arrange the seating approximating a triangle such that you sit at one point, your wife at another and the salesman at the third and such that he can't look at both of you at the same time. This is a very disarming technique and you will find that DG and possibly BG salesmen are taught to make sure that both partners are there and sitting together.

.andy

To email, substitute .nospam with .gl

Reply to
Andy Hall

... Camcorder discretely placed on the piano

I didn't think of sitting apart, good point

Of course, it's academic since there's no way they'd make a sale.

My only worry would be that it would be someone I know

Reply to
raden

Effective technique for any sell-in-the-home situation.

Another one is to arrange for a regular distraction outside the room every 10 minutes or so that each of you alternately has to deal with.

Do you think that they sub out the quoting as well as the fitting?

This would imply that the sub contract fitter would have sight of the quote and know BG's margin. However, they can probably guess quite well.

.andy

To email, substitute .nospam with .gl

Reply to
Andy Hall

The

SNIP

I had a complete central heating install 4 years ago. One of the firms who quoted was BG, a good comprehensive quote but way too expensive. In the end I went with a large local firm, well under BG's price,not happy with the local firm, but that is another story. Anyway over the next 6 months and more I kept receiving letters from BG asking if I wanted them to do the work, each one was a lower price than the previous, until eventually it was the second cheapest quote I had. so if you can wait, do so and see what happens. ;-)

Reply to
Broadback

Yes, it is a very powerful technique - but it's your home, so you can make sure it works for you, not against you.

Remember that you have the initiative when the salesman arrives. You are the one who graciously invites him to sit down... exactly where you indicate.

The first time we did that, we were in the market for DG. Having been amply warned by the pushy tone of the initial phone call, we rearranged the furniture so that we could sit in armchairs on either side of the sofa. We then seated the salesman in the middle of the sofa, so that we could stay in eye contact very easily, but he could only work on us one at a time.

This manipulative stuff is very much against our nature, and we had felt quite guilty when setting it up. But then the guy rolled up in a Porsche, registration something like "REP 2", and all our doubts disappeared!

(A destabilising effect that we hadn't anticipated was that between the two sofa cushions runs something like the San Andreas Fault. But how could we have known that - we never sit there, do we? Oh well, too bad... )

He didn't get the order either.

Reply to
Ian White

And leave him in the perfect situation - one-on-one, and able to tell different stories to each of you?

Reply to
Ian White

Is there anything "wrong" with condensers as such, or is it that there more expensive or has a GORGI got to install it?....

Reply to
tony sayer

Tale of woe re BG quote snipped...

Oh here i go again,,ok cards on the table, I started work as a BG apprentice in 1980 and worked for them until the birth of Transco in about 1995 was it?.

The way people talk about BG quotes, one could be forgiven for thinking that they are still a nationalised industry. You do not have to go to BG for your central heating installation, you can go anywhere you like!. BG are a commercial operation, they are out there with all the other heating installers and are not subsidised in any way shape or form.

It follows that if they are quoting on the high side, they must still be getting the work, otherwise they would quickly realise this and would either adjust their quotes accordingly or lose such a large amount of business that they would cease to trade.

They must therefore be getting the work. Why then?. Simply becuase people trust them (rightly or wrongly) and becuase they are big enough to provide a reliable backup should things go wrong.

I fitted central heating as a BG employee for years. At one stage they took the decision that it was too costly for me to do it so they engaged contractors to do it. Many an abortion was done, the most appalling work, not even technically correct, houses messed up, customers in tears. They did this for 3 or 4 years. Who went back to put it right? me ,muggins.

Now then, BG run a big operation with big overheads. They have associated big costs, hence quotes are higher. Thats it. Its a free market so you can go where you like for your quote and accpet the one you want.

joe

Change the 900 to 670 in the return email address to reply

Reply to
tarquinlinbin

no thres nothing wrong with them its just that its slightly more complex technology and some people be afeared of em...! Change the 900 to 670 in the return email address to reply

Reply to
tarquinlinbin

No... That's why you keep the time short and make it disruptive - and ideally discuss the "distraction".

Of course this is for if you don't feel thast you can control the situation.

.andy

To email, substitute .nospam with .gl

Reply to
Andy Hall

We did that with the DG guy...great fun!

Reply to
Bob Eager

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