B&Q again!

It was in a sealed full colour printed box sealed with wide clear tape, just like all the others.

I can only assume one of two things has happened; one, that a customer did a 'B&Q Hire' and took it back carefully sealed up - in which case B&Q should have examined it before putting it back on the shelf. Two, a B&Q employee took it home, used it & brought it back.

Either way down to B&Q. I can't see the manufacturer sending out something in that condition - and if they did, B&Q ought to choose their suppliers more carefully.

Reply to
The Medway Handyman
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Although you may think that this seems to be the case, in law, it is not.

- The contract for sale is between TMH and B&Q, not TMH and the manufacturer. If the manufacturer had happened to put some dog turds in box, sealed it and delivered to B&Q and B&Q had sold it to TMH; the issue is between TMH and B&Q at the retail level. If this had happened, then of course B&Q could make representations to HuFlungDung Tilesaws of Taipei. However, that is a separate issue and TMH does not need to make phone calls to Taiwan.

- The likely scenario is that a return ended up repackaged and sold as new. This might have happened at store or distribution centre level. However, this is irrelevant. B&Q own the issue whether or not they should have known that there was a problem.

- In any of the scenarios the buck stops with B&Q although probably in Greenwich and not Strood. An intelligent manager at Strood would have give TMH the more expensive saw plus some vouchers to cover the cost of fuel, time and hassle. I've had vouchers from them in the past equivalent to 25% of the price tag which I considered reasonable.

- The people in the Strood store, according to the letter of the law should replace or in the absence of that, refund the item. They could have replaced it with the more expensive one and had a moderately happy customer, but they blew that. Given the circumstances, I would return the product to the Greenwich store and hit them for fuel and time costs which of course will cost them more.

/andy

Reply to
Andy Hall

The message from "The Medway Handyman" contains these words:

Not everyone - Asda round here opens 11>5.

Reply to
Guy King

There is a third way and believe me it happens much more than you think.

I took early retirement at the age of 53, the wife got seconded to an old Hall and we could not go out any day we wanted, so I got a shelf stackers job at my local buy and spew.

You would not believe the devious ways that the public use to steal/swap damaged parts. Even to the extent of opening the packaging and removing just what they want and putting the box back on the shelf.

So, buy and spew may not be directly responsible for items that have been used that find themselves in boxes, but the buck does stop with them because of the sale of goods act. Most of the things they sell might be Chinese rubbish, but they do have an excellent returns policy.

By the way, I only worked there for about 6 months and that was some years ago, so I am not defending the store.

Dave

Reply to
Dave

So he probably finished up with the best option - fate took a hand However all this highlights problems with B&Q which most of us hav encountered. Sometimes it is the price we pay for being able to tak things back. Think they are far too generous in accepting things back unopened fine, opened unused nearly fine, opened used not faulty is no fine etc. You see them on the shelves all the time until they are th last ones left and someone gets desperate. In the end we all pay fo the ones someone pulls the wool over their eyes with. Regards, Tony

-- tonytrans

Reply to
tonytrans

I sent a complaint to B&Q via their website on Sunday night. No reply or acknowledgement. Sent a reminder on Tues night. Still nothing. Tonight I sent a complaint to Kingfisher HQ,

I'll keep you posted.

Reply to
The Medway Handyman

A good way to s**nk those B&Q buggers is to buy an item that is hal price, wait for the price to go back to the original after a few weeks then take the item back and say you've lost ur receipt. Hey presto yo get a full refund in the form of a credit note and you double you money!!

Accidentally did this when I took back some oak kitchen doors, after change the cupboard sizes. Bought the doors last year for half th price that they are for sale these days! Naturally could not fin receipt, but they happily gave me a credit note to the value of £30 quid

-- Cordless Crazy

Reply to
Cordless Crazy

No doubt you paid via CC?

Hmmm! if I was running a buisness of the sale of goods ilk, I'd want to see the receipt first. No receipt, no returny

Reply to
The3rd Earl Of Derby

Indeed. Strictly replacement only if faulty. They could have been stolen from the store.

Reply to
Dave Plowman (News)

Don't think you can legally do that, for a return (if faulty) the customer only needs proof of sale having an item only sold by that store (own brand?) is sufficient proof that you bought it there you are not assumed to have stolen it . There are places like M&S that replace jerseys if they are the wrong colour etc they are under no obligation to change them whatsover, in this case demanding to see a receipt seems reasonable.

Reply to
soup

Of course the item can be swapped if its proven it was bought from the store thta it oringinated.

Reply to
The3rd Earl Of Derby

If it were an own brand, perhaps. But they sell plenty - and often on offer - that is sold elsewhere. Perhaps some could be checked by serial numbers - but I can't see that happening.

The snag with smart alecs buying something on offer then returning it for the full price - if indeed it can be done - is that it simply pushes up prices for everyone else. And imagine the outcry from said smart alec if the price had been reduced since buying it, and that was the cash offer for refund. Of course that lost receipt would appear as magic...

Seems to me only sensible to keep all receipts for expensive goods, or those you think you might want to change. They hardly take up much space...

Reply to
Dave Plowman (News)

That's only a concession. Different matter if it's faulty, or not correctly described, etc.

Reply to
Dave Plowman (News)

Bit of an old woman in that regard, I keep instructions, guarantees and receipts all together (usually the instructions are in their own wee plastic bag), tend to put all paperwork for that item in this bag ,then put the bag in a drawer beside all the other bags. Paperwork for ; tellys, videos/DVDplayers, power tools, gardening stuff (strimmers lawnmower etc)etc. Have done this for lots of years indeed have paperwork for items I no longer have.

Reply to
soup

Receipts go in one of those alphabetical folders which gets a clear out once a year when I do the tax stuff for the accountant.

Instruction manuals are kept in different places according to application. Tool stuff on a shelf in the workshop. Kitchen and domestic in a drawer in the kitchen. AV in a cupboard on the equipment base.

Me an anorak? Never.

Reply to
Dave Plowman (News)

Ooo your own accountant, now there's posh. :o)

Reply to
soup

Ooo your own accountant now there's posh. :o)

Reply to
soup

Arrrrgh, double post, why I have no idea but it is probably my fault not your reader.

Reply to
soup

Essential if you're freelance like me as I discovered to my cost when trying to DIY the tax. The IR told me I owed 20,000 quid. Which I knew I didn't, but that didn't stop them.

Went to an accountant and he sorted them out. Got a 6000 rebate instead.;-)

Reply to
Dave Plowman (News)

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