I have asked them many times and at last they have done it, Screwfix are opening a Leeds trade counter this weekend, although I don't think they have done it especially for me! It is about a mile from the B&Q depot so it may affect their business. It certainly will alter my spending habits. I only used to order from Screwfix when my list totalled over £40 to get free delivery.
Seconded... I had my world record bad experience last week.
11 things on the list. 9 out of stock during the 'order booking' part of the process. A process which took approximately 30 minutes due to everyone else in front of me needing to study the catalogue whilst placing their order - presumably because everything was out of stock.
Anyway, the two items they did have in stock were both still useful to me so I handed over my card and paid for them.
Coffee break...
Number called...
Yep - neither of the two items were actually in stock. A resounding 11 nil score and 45 minutes of my day gone excluding travel time. Credit card refunded.
Indeed! It wouldn't be half as bad if you could place the order via the website, check stock (yes, that's flawed but...), and pay for it. This would surely be trivial to implement in the big scheme of things.
Already got a Toolstation in Leeds on Cross Green Industrial Estate. I've never had any stock problems there. And with four members of staff per customer that's better than a Harrods Personal Shopper.
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