Appalling service from Amazon

[Timothy Murphy]

Has anyone noticed an extraordinary decline in the service from Amazon?

I ordered 14 items last week, all of which were said to be available "immediately". I asked Amazon to "Dispatch my items as they become available", and was told at the time they would be sent next day. I just received email from Amazon to say they will not be sent for a month.

It does not seem possible to communicate with a human being at Amazon; they apparently have no phone number, and their query system actually says that they cannot reply to queries, but simply sends you to a (useless) FAQ.

[Grunff]

I haven't experienced anything quite that bad, but they have declined a lot over the past 18 months - to the point where they are no longer my preferred book/cd/dvd supplier (play.com is).

[Dontcha]

Google is your friend

0208 6369451 or 0800 2796620 also Reception - 0208 6369200; Fax: [phone] & 0800 2796630

[Chris Bacon]

No. Try posting somewhere more appropriate.

[manatbandq]

It's no less appropriate than posts about plumbworld or screwfix.

MBQ

[hint: Amazon sell DIY books and tools]

[Chris Bacon]

Well! I didn't know that.

[nospamx1]

Well, considering Amazon sell DIY books (or so I should believe) - a bit more on topic than that religious chat plauging this and other groups.

[Grunff]

What religious chat?

[John Cartmell]

Biblical plauges can be very nasty ...

[Timothy Murphy]

Such as ...?

[Timothy Murphy]

Thanks very much.

You have proved to me that even the most OT topic is not too OT for uk.d-i-y !

[Timothy Murphy]

Thank you again. I managed to contact Amazon at 044208 6369200 and after a reasonably short delay (3 minutes) got through to a real and pleasant human (female).

She told me that the goods had actually been dispatched but by Deutsche Post. The delivery date given by Amazon was (according to her) wrong. I shall discover shortly who is right.

So it appears that Amazon uses Deutsche Post to dispatch some goods, at least to Ireland. (Two of the items I asked for are coming direct from the UK.)

I've been a pretty good customer of Amazon in the past, but won't be using them any more.