Sorry if this is the wrong newsgroup but I'm at the end of my rope.
Why is Champion Mortgage, based out of Lansing, phoning elderly persons who have a reverse mortgage and terrorizing them by ignoring the tax documents sent to them by the town where the elderly person lives which show the taxes have been paid? The persons on the phone with Champion seem to be some uneducated girls who claim that the town documents don't count "we go by what the county tells us"? The county has been contacted and they say they have nothing to do with assessing taxes, they just list a base amount based on what the town tells them which doesn't include any abatements or deferrals.
These people are impossible to talk to on the phone, the people on the phone are not lawyers or professionals. How do they get away with doing this and does anyone know how to fight them?