Getting money out of them? Good luck. You'll just make a lawyer richer.
They said they'd remanufacture. File the rest under life isn't fair and move on.
But if you feel there's an attorney out there who's underpaid somehow, feel free to file a lawsuit against them... sheesh.
I had the same problem. I ordered a bay window and the stated rough opening was about 4" too narrow. Fortunately I double jack plated it and ended up with 1x6's for jack plates. If I didn't double jackplate I would have had to buy new microlam beams. It was also shorter than advertised.
They did the same to me. I ordered a stock bay window and the stated rough opening was totally wrong. I made the opening 4" too narrow, but it was THEIR measurements I used.
you obviously do not have much experience with custom window makers. I ordered a STOCK size bay window and used Pella's stated rough opening and the window was 4" wider than the stated rough opening.
and have the child fall out the window when back home?
Hi, Crew? You mean contractor? Then let them handle it.
Not a factor, since the OP expected an opening there at some point for installation. He's whining now about that fact that it will be colder during the process.
The most you can go for...? Why, there's no limit! Stop being a piker. Really pile on those spurious charges. Obviously you'll need couple's counseling to keep the marriage together over such a traumatic blow. That'll fail, so you'll have a divorce, the kid will be in therapy for years, pain and suffering...can you get a racial or religious angle in there somewhere? That's always good for the big bucks.
There's always enough blame to go around. From the one sided story I'm gathering that you didn't do your homework (check opening and custom window before pulling the old window) and didn't do your part to mitigate the "damages".
Someone mentioned that you would never find a lawyer to touch the case
- that's not true. You definitely could find a lawyer - who would never work on a contingency basis as you have no real claim and there are not sufficient dollars involved, and he'd be charging you every step of the way until you cried uncle.
People participate on this newsgroup to give and get advice and to share experiences. The upshot of this thread is that you learned a lesson. Everybody here could tell of similar learning experiences. Pella is a good company to work with and they won't leave you twisting in the wind. Will you be made whole? No, not if an unnecessary hotel bill and paying a crew to sit around are part of "whole".
R
Pella bay window rough openings are not measured the same way that some other manufacturers measure the rough opening. This is most likely where you ran into trouble. If you measured the standard rectangular window opening - innermost wood to innermost wood - that's not how Pella measures their rough openings. And very likely it is the same thing that caused the OP to go astray.
R
Sorry, I should have included the link to show you what I'm talking about.
Duct tape + high chair. Go "wheeee!" a bunch of times.
Jon
You're barking up the wrong tree. Forget Pella; write Obama. Tell him you're in construction, but things have been rough and you have had to send your people home and even move your family out of your house, but now you think you have found a window of opportunity if you can get a little bail-out. That should get you a couple of billion.
Yea, I had a plumber put a shower pan in 1/4 inch off and that threw my green board off and my tile off by that amout. They took 1/3 off of the price but I wasn't a dick about it and know a bit about negotiaiting. It's not a case for the supreme court and they can't help it if he signed a bad deal with the installers.
Tell them to knock 1/3 off of the price or explain your situation and let them make an offer. Sometimes they offer more than you're looking for. Except, maybe, in this case. In the case of my plumber the owner offered the 1/3. I would have settled for .10...
Hi,
I'm the OP. For the benefit of someone reading this at a later date I fill in some details.
The original window was not taken out. It's still in. My contractor is very good and checked dimensions before attempting the project.
Pella sent a representative out who noticed that the window was botched is several other ways.
Pella had the window for three weeks prior to delivering it. (They forgot to mention that I needed to have two men to accept the delivery so the delivery did not happen on the first attempt). So there was ample opportunity to double check everything.
At this point they do seem to be a good company. So far I have received profuse apologies and a promise that they'll find away to make it up to me. Apparently it's the case of an incompetent local store.
I will update everyone on the outcome.
Aaron
Good example of why, even when you know how to take the measurements yourself, and having the 'authorized rep' come take them will add a couple days to the project, it is still best to let them take them. That way, if there is a screwup, it is on their dime, not yours.
-- aem sends...
I was more interested in how he was not inconvenienced and was making up shit about staying at a hotel due to a hole in the house when the old window wasn't even removed. Making up bullshit and then asking people on the intertubes to help him figure out the best way to scam the window company is a new low.
R
I was more interested in how he was not inconvenienced and was making up shit about staying at a hotel due to a hole in the house when the old window wasn't even removed. Making up bullshit and then asking people on the intertubes to help him figure out the best way to scam the window company is a new low.
R-------
+1jc
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