Very bad service from Clearview Plumbing in Calgary


I want to let others know of the bad service I received from a Calgary Based plumbing company called Clearview Plumbing.
In the fall of 2005 Clearview Plumbing staff working at my home doing rough-in work for my basement development discovered that the existing reverse osmosis water purification system that had been in the home when we purchased it was cracked and leaking. He recommended the replacement of the unit and I approved it. The new unit was installed November 30, 2005. by this time I had paid Clearview Plumbing more than $21,000.00 for work done at my home, including $900.00 for this RO system. The new R/O unit did not work well on the day it was installed, producing very little water and the installer told me it would take time to build up pressure before it would work properly. In the next few days this unit did not produce water at the rate that the previous unit had and then stopped producing any water at all by the end of one week. In December the service technician returned to my home to examine this unit and said he did not have required parts to repair it and we agreed that he would return in January 2006 to conduct repairs. In January 2006 I contact Clearview Plumbing as I had not heard from them. And they said they would send out a technician
On January 10, the same technician attended my home but was unable to repair the unit as he said that he needed additional parts that he did not have with him and he would re-schedule the repairs. January 11, I receive a call from office staff at Clearview who schedules the technicians return visit for January 12. January 12 I receive a call from Clearview Plumbing to say they do not have the required parts and reschedule for January 18 January 18 Clearview calls to says that the assigned technician was "not in" today and reschedules for January 19 January 19, Clearview calls and says that the technician is "still not in" and reschedules for January 25 January 30 a different technician attends my home and informs me that the original technician is no longer with the company but he examines the malfunctioning R/O system and told me that it is not the right type or size for this home. He told me that he would investigate getting the correct system for my home and his employer Kyle Lumsden and Clearview Plumbing will give a complete credit for the cost of this unit towards a new one. He also finds other problems with our boiler heating system and takes photos of the mechanical room. When he leaves I ask him to return with three things: Records / invoices of all work done Estimate for R/O replacement Estimate for boiler replacement February 17 met both Mr. Hancock and Mr. Joe Crisara attend my home representing Clearview Plumbing to discuss problems with R/O system and boiler plans. Mr. Crissara is an international HVAC expert and sells his services to companies to help them improve their businesses. He introduces himself as "the problem solver" and leaves my a business card from Clearview Plumbing with a phone number form Michigan which is out of service. It turns out he is based in Michigan. February 23, I have not heard form Clearview Plumbing so I call and speak to the technician who says he is working on estimates and will call me back. March 2, speak to Mr. Crisara when I find his correct Michigan phone number on his web site. He is unable to explain why estimates have not been produced by Clearview Plumbing. I inform him that because I have no potable water in my home for last 3 months and no useful efforts by Clearview Plumbing that I have had the R/O system replaced by another firm and seek a refund he assures me this will be done. March 3, 1145 hours I deliver non-functioning R/O system to Clearview Plumbing office with letter requesting refund. Ask to speak to owner, Kyle Lumsden, and am told he is present but does not want to speak to me. The Same service technician is present and assures my I will get a full refund. April 10 I contact Clearview Plumbing with a reminder message about refund which prompts a series of emails from Clearview Plumbing with a discussion about the refund. In those emails with Clearview Plumbing they acknowledge the "problems" with the unit. But fail to produce refund and refuse my suggestions of mediation or arbitration to settle this matter.
I file a law suit against Clearview Plumbing and wanted to call Joe Crissara as a witness but he had relocated to Los Angeles California and would not return my calls or emails. It was prohibitively expensive to subpoena him for trial.
Mr. Lumsden agrees to court recommended mediation but is hostile when he attends and unwilling to negotiate a settlement.
At trial, Mr Lumsden produces no evidence, admits under oath that the unit was damaged and that his company agreed to remedy the problem but has no excuse for not doing so except to blame me for being difficult. The judge found in my favor and Clearview Plumbing paid the entire amount I was seeking, $900.00, plus my court costs.
Summation
Clearview Plumbing and Heating LTD, sold me, and installed in my home, a reverse osmosis water purification unit that never worked properly and that they have made it difficult for me to obtain a refund. They have not been punctual in their appearances as their motto "the punctual plumber" guarantees and have provided very poor service on this one small issue while conducting a much larger job at my home.
When I needed safe drinking water for my family I asked Clearview Plumbing to install a water purification system in my home. When the r/o system they installed did not work I asked for repairs When they did not repair it I asked for it's replacement When they did not replace it I asked for a refund When they did not give me a refund I asked them to attend mediation/ arbitration When they refused to attend mediation I filed a claim which lead to mediation Only When we were unable to come to an agreement at mediation did I proceeded to a hearing
I won this matter because they had no defense and offered none, they were simply difficult.
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You can go on ebay and order a very nice reverse osmosis system for about $99 us.
It will supply more than enough water for a family of 4.

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MJF wrote:

Holy poopers! 21k for rough in? Hopefully, you now have a Clear-View on why it is wise to get several estimates, and do check references.
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I would also pass this on to the states attorney generals office. A big fine can go along way to passing this grief to someone else. A local company sold a used softener as new when it was said and done they got nailed with I believe a $5000 fine and put on the nasty company list It sounds to me that's where that company belongs.

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