Service appointments were always in four hour blocks. 8-12 or 12-4.
The customer would have to take the entire day off to get repair done
to their FiOS system. We would hear stories from the field technicians
themselves on how they would creep up to the door and lightly tap on
it. If no one answered within 30 seconds they would leave a Not Home
sticker on the door. Granted not everyone of them were like that, but
everyone of them were unionized and embodied the typical stereotype of
a union thug.
On Thursday, October 2, 2014 6:59:23 AM UTC-4, badgolferman wrote:
every single road tech was nice friendly knowledgable and helpful:)
too bad all the supervisors, and phone reps were abusive, blamed interior wiring , blaming me for everything that doesnt work.
In my case after 3 months the noise on the line was finally traced to a bad router in their central office.....
Mimics my experiences with the "phone company". I had some real
nightmares with AT&T and Verizon. That's why I shy away from FIOS.
There still exists that old telephone mentality when they were a
monopoly and it was take it or leave it. Customer service was rotten.
Their problem lies in their offices, not their techs on the road, where
my experience has always been good.
On Sat, 04 Oct 2014 06:02:52 -0700, trader_4 wrote:
Agreed. I moved to Tivo 2 years ago and replaced a lousy cable box which
was slow and had poor reliability. The cost of the Tivo was well worth
the switch and I bought lifetime service too. My monthly cost now is only
the cablecard rental of $1.50.
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