Please, can someone can help us solve our toilet mystery?
Our award winning Kohler toilet that we installed in our downstairs bathroom has been acting up. We purchased (and installed ourselves) this model a few years ago for our new bathroom because we have the same one in the upstairs bathroom, and it always operated just swimmingly. The new one downstairs operated just fine, too, up until a few months ago, when it started backing up repeatedly.
The man from Roto-Rooter can't help us (although this did not stop him from taking a couple of hundred dollars of our money). He came out and ran a snake through the toilet twice, and then replaced the tank valve with a valve that is supposed to allow more water to fill up in the tank. Neither of these fixes worked for more than a week. He suggested that for another couple hundred dollars, we should have him come out and remove the toilet to look for possible obstructions, such as a bottle cap or something similar that might turn about, thus causing a blockage sometimes, but not at other times. We decided to save our money, and removed the toilet ourselves.
However, when we did this we found no objects inside of the toilet bowl outlet, and nothing obstructing the flow of water thru the toilet bowl. We took the toilet outside and ran a hose through it and thru the little holes around the rim, and the water flowed just fine. So, confused, we put the toilet back, hoping that it would function properly in the future. But no, it blocked up again, seriously badly, within days.
I can't believe that there is a blockage in the sewer, as both our upstairs toilet, which has always worked just fine, and the downstairs messed up toilet, are connected to the same stack and go into the same sewer. Also, the Roto-Rooter man said that if there were a blockage in the sewer, we'd have sewage backing up into the lowest point in our downstairs bathroom (that being the bathtub), which we don't have at all. It's only the toilet that's causing trouble.
I'm sure that no one in my household is dropping things into my toilet that don't belong there. Is my toilet haunted, or what?