We had a pella full-view storm door installed 2 years ago and for the last several months it seems to be out of alignment. The rubber strip on the bottom is rubbing the cement step and is starting to fall off, and in order for the door to close all the way it needs to be pulled shut. On the upper right corner (opposite of the hinges) there seems to be a gap with light peeking through. In order to lock it you have to pull up on the handle, essentially lifting the door and then pull it shut (this has also caused the handle to become loose). The Pella website says to call a technician with such problems but I was wondering if anyone here had any suggestions.
- posted
17 years ago