Follow up ...
Ok, so I took the advice on here and called the company, explained
what happened and ... it basically rolled off as "gee, that's a shame,
it sounds like my guys might have unplugged it and didn't tell me
before I left."
I was hopeful for at least some sort of discussion, but it wasn't
A couple of thoughts on the matter ...
Generally speaking, it was a perfect storm of sorts ... the GC's
laborers came in to get the old equipment out and likely unplugged the
freezer for their tools. When the main work was done, they left and
probably didn't remember even unplugging the thing, even with a label
that says "do not unplug" on the box, as there is a switch in the
outlet box (it's 3 outlets and a switch).
I've had some contractors come in and clean up very well, or label
things as they were moved or touched, and in this case, there was not
as much attention to detail.
To clarify some of what was in some of the posts, this did not happen
"weeks ago," it was one week ... how often does one go into a chest
freezer for bulk items a week before a major holiday? In our case, we
didn't cook much knowing that we would be doing so for the holiday, so
it was the first time we noticed. I guess one could argue that we
were "stupid" for not ensuring that our appliance was still plugged
in, but after 7 years of having no such issues with little children
around, it didn't occur to us that 30yo's would do such a thing or not
at least ask whether or not something was critical when they unplugged
The freezer was not moved (as one post discussed the circumstance).
For the post about "on first knowledge," I wanted to ask for
information from those likely experienced with the issue first. I
heard about it when my wife called yesterday. As soon I was home, I
posted and we cleaned out the bad food. Maybe I'm naive there too, as
it was after 5pm and I waited until the next business day rather than
bother the guy after-hours ... I at least try to be polite.
With regard to "observing the work" posts ... I've read in the past
where some contractors do not mind, but some hate being observed. I
don't like people looking over my shoulder, so I tend to let "pros" be
"pros." I guess that I'm naive there too.
With regard to the "I do my own jobs" or the "I watch every step my
contractor makes," posts, I don't know what to say ... yeah, maybe you
know every electrical code, housing code, and have the time to watch
every step a guy takes and every move he makes, but for people who are
hiring people because that is not our expertise, we expect that
licensing and certifications and experience and referrals hedge that
bet because we pay for that in the rates people charge. Otherwise,
you're arguing against the industry to not trust any of them and to
"do it yourself" (basically).
To benick ... yeah, I learned a lesson, but to suggest that I should
have posted *before* something happened is just ridiculous. When I go
to a mechanic, I don't ask "should I ask whether you'll put the car
back together after your guys are done replacing the part that is not
functioning properly?" It was a negligent issue on their part ... I
work on networks, but if someone asks me to help with their home PC or
network and I agree, I don't just go delete files off their system and
then say, "tough sh*t, you should have told me not to do that" after
To that, I accept part of the blame as well. Apparenlty, I should
have taken pictures before/after, checked that every piece of the room
was back in its spot before/after, stood there watch every move the
guys made and somehow have known that they installed the equipment
properly, to code, and set it up to the optimal configuration.
I don't know ... somehow I think that most contractors do not want a
homeowner looking over their shoulder every moment, asking about how/
why at every turn. But I guess that's what it takes.
Lesson learned ... I am eating the cost and am thankful for the
replies. I will get a freezer therm for the future and look at things
differently going forward.