Service agreement


I just has a new heat pump and furnace installed and was asked if I wanted a service ageement. It included -Furnace/heatpump checkup (cleaning blower motors,burners, clean condenser coil, etc) -replace humidifier pad -replace Aprilaire filter -15% dicounts on repairs -no overtime charge This would be done twice a year at a cost of $256. Is twice a year overkill? I know I can change the filters, but what about the rest?
Thanks Mike
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c1gmlm wrote:

Service agreements are usually a rip off.
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My old oil company offered a service policy for about that price. One big difference though. They did not give 15% off on repairs because most every part was covered for repairs under the service agreement. Take a look at what is covered in there plans and compare to your offer http://www.ddlcenergy.com/comfortplans.asp
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I know a lot of guys who would charge roughly 2-3rds of that price on a regular scheduled service call, meaning in no great hurry on any regular weekday without travel time, so why pay $512.00 for it?? The Aprilaire filter replacement is under $20.00 if you buy them in quantity, and the humidifier pad is even less. The discount on repairs is even more meaningless, if you don't know for sure what they charge for each individual part. Some people also believe in senior citizen discounts................
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Lefty wrote:

The one time I tried to call a service guy (ignitor in furnace went up one cold fall evening) I found that you can't actually get anyone to come out within a reasonable time frame unless you have a service contract. I still haven't signed one, but I've thought more seriously about it. It feels like a racket, but it's the way it is...
I ended up just staying up all night and moving heaters around and bought a new ignitor in the morning. Got fixed quicker than if I'd waited for a service guy...
nate
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Yeah, even "24 Hour Service" means "we'll be there within 23 1/2 hours". It sure does'nt mean what you think it would. I can only recommend using a serviceman that is still small enough to be with-in reach. The big companies all play those games.
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c1gmlm wrote:

Me and my friends who service HVAC systems try to get people to get their AC only units cleaned once a year and their heat pumps cleaned twice a year. The heat pump runs year round and sucks up a lot of dirt into the outdoor unit. The price you were given is not bad for the service they're offering if the tech takes the time to do it right. It will depend on the reputation of the company.
TDD
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wrote:

Is this 256 a year for two servicde calls a year? Or is it 512 dollars? Not clear.

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Either way, it also depends on what you can or can't do yourself. Changing filters in the furnace or the media in an Aprilaire humidifier is very simple and something someone with very basci skills can do themselves. A gas furnace you might want to have looked at every few years, but for me, $256 a year wouldn't be worth it for what they offer.
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It is $256 per year
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c1gmlm wrote:

We have one and if you have oil, it should be checked annually not sure what it costs. Seems like overkill as you can change filters and humidifier pad yourself. If by heat pump, it covers AC, I would have no idea of cost.
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