Found a set of sockets at Sears.com and went to the local "Sears
Appliance and Hardware Store" that replaced the "real Sears" store in
the mall many years back, only to find that the item was $30 more than
the price shown on-line. The local store matched the price but referred
to sears.com as "the competition" and even "the enemy," who didn't have
to pay rent and utilities; I didn't point out that the "real Sears"
store in the mall 20 minutes away would also be selling at the sears.com
price and paying big bucks for rent and utilities. And even getting the
price-match wasn't as easy as it could have been: they had to do it as
an on-line purchase for in-store pickup. Weird.
On Wednesday, October 1, 2014 6:34:17 PM UTC-4, Percival P. Cassidy wrote:
'havent you heard sears is dying, having been milked to death by eddie lampert.
the sears hardware are a totally seperate company from its former owner sears,and craftsman is licensed to many companies.
On Wednesday, October 1, 2014 7:11:07 PM UTC-4, bob haller wrote:
KMart, their other holding, is in even worse shape. It's amazing how
Kmart was around long before Walmart, yet Walmart totally kicked their
ass. Walmart stores are huge, expanding, modern. I was in Kmart a couple
years ago right before Xmas. The store here typically has lines of 6 or
8 people any time I go in, while Walmart has a line of 2. On this occasion
the lines were about 12 people long. They were having a problem with the
cash register system, which from the looks of it was 25 years old. Finally,
they decided they had to reboot the whole thing. And to do that, they have
to do it one terminal at a time, each taking God knows how long. I waited
about 20 mins and they still didn't have the first one up, let alone the one
for the line I was in. I had to make the suggestion to mgt that they let
people put stuff aside for them to hold so we could come back another time.
Once they did that, the store cleared out. How many came back, who knows.
And how many walked in, saw the chaos and just left. It's a good example
of a big difference between the two stores. Walmart surely blew them
away in sales that day. Walmart also has self checkout now in one of the stores here I go to.
Regarding Sears, of the major retailer websites, there's is the worst.
Some dummy chose to merge together not only the Sears products, but
those of every other horse;s ass vendor that they have selling product
through their site. Yeah, you can filter down to Sears only, but I
think it's a major mistake from brand identity to throw up products from
everyone and anyone, like Amazon or Ebay. And their search and organization
is the worst too. If you're looking for something, it comes up with
hits on every possible word, not focusing in on the total phrase as the
most likely choice. It's my last choice to go look for anything.
The KMart store in town here closed a few years after the original
Sears, and what had been the KMart building is now occupied by a church.
I detest self-checkout lines. Our (Midwest-chain) supermarket has an
ever-increasing number of them. The Home Depot that used to be here and
the one that's still open about 20 minutes away have only self-checkout
(except, I guess, for contractor-size purchases), and the employees
supervising those self-checkouts have said, "We know the customers hate
them, so we'll actually scan the items for you."
Those are mostly francises so they don't have all the place to hide
things that the company owned stores do (although given the last few
years of Sears annual reports not sure the company stores have that much
space left). Anyway, that is the reason I was told.
“Statistics are like bikinis. What they reveal is suggestive,
but what they conceal is vital.”
Years ago in the days of the Sears catalog, it was the same thing.
Prices in the Catalog were less than the store price. (and they did
not "price match").
The business news is full of stories about how the current CEO has run
the Sears/Kmart chain into the ground, by among other things, pitting
one division against another
local KM yesterday and picked up 2 bottles of shampoo. The tag under the
items said, special 2 for $4. At the register they scanned for $3
something each. When I asked, she mumbled some like well, they scanned
at 3 something and that's the price ... didn't offer to check, etc.
After making the purchase, I went back to the shelves only to find that
the sale price ticket was on the wrong produce spot, on the shelf.
That's what I call "customer service". The customer provides the
service, not the employee. In addition, she was rude and took forever to
get her station ready. There were already 10+ people in the only line
open. When she when to the line, she stood there, with the light off and
waited for someone to come. Finally after what seemed like several
minutes, she turned the light on, but never said, I'm open on line 1.
I DONT do self check outs either!!
picked up some stuff and went to the regular register, light was on no one there. A pretty gal came by and pulled my cart over to self check out. I said no I dont do that! She argued why dont you? her attitude was poor!
She refused to check me out so I said LOUDLY call the manager! When they showed up I said he your stuff, take a photo of me, since I wouldnt be back.
I am sorry sir were only following orders to make everyone use self check out.
Well my orders are to never shop here again!!!!!
That k mart is closing shortly, its being replaced by a much larger giant eagle market district store:)
eddie lampert at the helm of serars k mart has wrung all the money out of the company, and is about to disassemble what remains.
really sad ending for 2 one time great retailers:(
the employees are the real losers.......
On Wednesday, October 1, 2014 8:04:17 PM UTC-2:30, Percival P. Cassidy wrote:
I presume that the guy who closes down Sears (Lampert?), which at one time was a great company, will have to pay back any salary/bonus? In the same way that if he made a success and a profit he might get a bonus? Just a thought!
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