Thank you for all that replied. I did a little research and got a little more detail.
The exact tile is
Rush River Shanxi Black granite
The Tile Shop claims it is one 100% granite and should only scratch if scratched by material harder that granite (e.g. diamond). Therefore they do not believe me when I told them a Scotch Brite Heavy Duty Scour pad (the same one you would by at the grocery store). I was able to reproduce it on a sample piece but have yet to show them.
I will take my fair share if stupidity because after the fact, the directions of the pad (what the hell are directions?) stated not to use on a polished surface.
One would assume that the Tile Shop will not take any responsibility for the products they sell and frankly I am not sure if it is worth ripping out the tile to replace it.
One response was to "apply consecutively finer pads to the scratches 'til they disappear". I am not sure if that was sarcasm at it worst (if they were referring to the green pads) or I assume it was in reference to diamond polishing pads.
I have never done polishing before but I figure what is the worst that can happen, I have to replace the tile (in the end probably easier and cheaper but I am looking to expand my horizons). I was thinking of starting at 800 to 1500 to 3000 diamond polishing pads. Other than the penetrating sealer, is there any other finish I need to apply?
Thank you again to everybody who replied. I apologize for misleading you with the onyx association (that was my black splash granite tile).
Thank you !