These are known as "high maintenance" customers. These customers are
also "figured-into" the overall business, or they should be.
I walked into the Burger King ("Have It Your Way<r>) and ordered a
Whopper<r> with "light mustard".
The hapless and probably new cashier, without so much as a pause,
replied, "We don't put mustard on the Whopper."
I replied, "That's fine, would you please put 'light mustard' on mine?"
The cashier finally realized their error before the transaction took
much longer. I got HEAVY mustard. <sigh>
There will always be a percentage of goods-returning customers that will
simply be dissatisfied that something - ANYTHING - is wrong with their
purchase and that they must (or believe they must) return to the seller
for an adjustment. These are the folks that would bitch if they were
hung with a NEW rope. There is no satisfying these people.
Yes, I was.
More accurately, I recall putting the onus on the original manufacturer
or, at least, several "layers" back from the final reseller. I don't
believe that agreeing with the above, simple statement, discounts the
overall point I made.
In my case, I would be too embarrassed to return a non-defective, new
hose because it was too SHORT. I would simply acquire yet another
length of hose, too.
That may be true, but we all pay for that in the end. If the buyer screwed
up, why should the retailer and the manufacturer have to accept the loss?
It is was defective, then yes, but if you can't measure, blame yourself.
I agree. If it's my mistake, I won't return something unless they can
resell it. (I have a feeling that some stores still send it back. I
don't know what happens after that. Do they repackage it or sell at a
And I make a point of buying previously opened packages, so stores
will continue to take back ones with bad packaging. It's better all
around. And I buy dented cans in the grocery store, even if they
are regular price with the regular cans, unless they dented all the
way up to the lid.
I once bought a auto/airplane adapter for a laptop, at Best Buys, that
had been opened. It was already labeled as being a return item. When
I got it home, it didn't have all the tips it should have, and it
didn't have the tip I needed which it should have. Best Buys took it
back and gave me cash. (A sad fact that people buy these things, and
steal the tip they need, and the guy taking returns might not look
carefully enough. Unfortunately, not all tips fit all adapters of
the same make. )
NO, DAMNIT, NO!!!
Do NOT eat from (well-)dented cans. It's *dangeroous*!
At least it once was.
I remember way, way back to what, the late 50's or early 60's,
I think it was.
This fancy-soup company's soup came in cans.
Some people (a family? Several? Once city? Several?) ended
up with some dented cans, and ate the soup.
(I think it was vichyssoise (sp?) -- to be eaten cold.)
Something about hairpin-holes caused by the denting,
oxygen getting in and turning the soup to poison.
Was in the news for a while -- company quickly folded.
Careful, careful with dented cans!
(Maybe they do things differently today.)
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