Replacing Moen shower cartridge

[Kevin Jayne]

I attempted to replace my 1222B shower cartridge this evening and hope someone here might be able to assist. When I tried to remove the cartridge using the cartridge wrench I got at a large home improvement store, the screw broke inside the cartridge and now I can't get it out. I've tried using a pair of pliers (like their picture says NOT to do) to try and loosen it up but I'm having no luck.

Short of calling a plumber, can anyone give me an idea of what to do next? I appreciate your help. ..Kevin

[Doug Kanter]

Moen is so helpful with these things that you'll think you died and went to heaven after you call them. Do it. I once had a problem with one of their faucets being damaged by debris coming through the pipes from a defective water heater. They replaced the cartridge for free, even though the cause had absolutely nothing to do with their product. If you call them, they'll probably replace your car, as well as your cartridge.

[Art Todesco]

[cm]

Brilliant!! cm