Repair Whirlpool Ceramic Top Electric Range

We have gotten disgusted with waiting for the repair service scheduled through Whirlpool.
They were supposed to have called before they arrived and they were to have been here between 8 A.M. and Noon.
At 2:30 I called A & E Factory Service and canceled.
My wife saw a flash. and the right rear burner now does not work; it could be something as simple as a broken wire; or, I may have to replace the element.
I am handy and only hesitated because I was not certain as to how to remove the ceramic top on the range.
Can anyone give a link to a web page that shows the proper procedure; or, someone that has actually done such a replacement.
TIA George in Winter Haven FL
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George -- We've had several problems with our Kitchenaid cooktop -- same design as Whirlpool. We've always relied on the factory service because of warranty considerations, but we scheduled the work ourself rather than try to do it through the website. We used Aaron Appliance Repair in Sebring -- a Whilrpool warranty service company -- which is only about 40 miles from you -- I don't know whether they'll come to Winter Haven.
If your design is like ours, when you open the oven door you'll find two screws, one on either bottom front corner of the ceramic top. First, unplug the range and remove the unit control knobs, then remove the screws. Once these screws are removed you can lift the top up and off and get access to the individual burners. However, each burner comes as a complete unit and even if just the Burner Warm warning light is faulty the entire burner has to be replaced. We've replaced one complete burner unit, one temperature controller rheostat and the ceramic cook top in three separate service calls.
If the burner doesn't work, it may be the burner but also could be the burner control unit (rheostat).
JimR, Highlands County, FL
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