refrigerator not cooling

Side by side Whirlpool refrigerator is cooling only to 58 degrees when set to lowest setting. Serviceman replaced diffuser, but that did not remedy the problem. Freezer side is working fine. Any suggestions appreciated.
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On Wednesday, August 10, 2016 at 8:54:04 AM UTC-5, Frank Thompson wrote:

Is the fan working in the freezer (to divert cold air to the lower section)?
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On Wednesday, August 10, 2016 at 10:24:51 AM UTC-4, bob_villa wrote:

yes
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Frank Thompson wrote:

Do a complete unplug-and-let-it-sit-for -two-days drfrost . There is probably an ice blockage in the air passage to the refr side . Might have a defrost heater not working .
--
Snag



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On Wed, 10 Aug 2016 08:36:23 -0700 (PDT), Frank Thompson

fridge is bad for being blocked with ice
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On 8/10/2016 9:54 AM, Frank Thompson wrote:

How old is it? If 15+ years you are probably better off replacing it. Service calls get expensive.
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On Wednesday, August 10, 2016 at 1:49:16 PM UTC-4, Ed Pawlowski wrote:

less than 3 yrs old
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The service man was supposed to fix your problem. He didn't but - supposedly - charged you.. Call him again.
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