Rainsoft water softener

On these Rainsoft water softener units, are you supposed to kind of hear running water over near the unit all the time, or just when the water is running somewhere?
The unit is hooked up where the main water line comes into the house. It seems our water bill has been higher than normal, but my girlfriend seems to think this "water running sound" is normal with these units.
There is not a toilet running all the time or anything like that.
Any Ideas, Is this "running water sound" normal?
Thanks, Tony D.
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The only time you should hear water running through or from a softener is when it is in regeneration. It sounds as if yours is stuck in regeneration or has a constant leak to drain. That will certainly up the water bill. You should by pass it and call for service, or replace it. If you're handy and could install your own or would hire someone to do it and want a quote on a new softener, my email works.
Gary Quality Water Associates
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Thanks For the reply, Turns Out, We had noticed The carpet was wet about 2 feet away, for the past few days. Seems the bottom of the tank that holds the pellets was all wet too.
Well took the plastic tank away from unit, emptied it, checked for a hole, all dry. Turns out a hose bib outside above the location was not sealing properly, and was leaking down through the foundation. I used the hose last week on the gutters, and when I was done, turned it off with a normal amount of torque. Tonight I unscrewed the hose, and a pretty good stream was still coming out of the bib. I tightened the hell out of it and it is still dripping pretty well. I'll put a new washer in it tomorrow. Shouldn't have to turn it off with a pipe wrench.
Still my fault though ;>)
Thanks, Tony D.

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