I needed a replacement part for the door of my old Whirlpool dishwasher and ordered it from Repairclinic.com. They sent a part that resembled the original but was too different in width and shape to be of any use. Since they accept only email communication, it took almost two weeks of email exchange to come to the decision to send it back for refund. Their website states that the customer will be refunded the cost of the part plus any shipping costs if the error is theirs. I enclosed a note with the returned part pointing out that I should receive a refund for both the part and shipping both directions. Checking my credit card account today, I noticed that they refunded only the cost of the part. It doesn't seem fair. But I'm tired of exchanging email with them. Anyone else have any problems with ordering from Repairclinic.com? BTW I later noticed that the same part can be ordered from Sears for about
30% less.- posted
18 years ago