I know this, but considering choice between Comcast and Verizon cable
I assume Verizon puts in interface box, extends to TV's then as with
phones makes homeowner responsible for line upkeep past box. OTOH
Comcast will come into house and straighten out bad connections - at
least they did this for me a couple of years ago.
Friend just made Comcast to Verizon switch but then switched back when
service was unsatisfactory.
Do you mean, for "free"? I assume that ALL companies will come into the house
to perform service. Whether they levy a separate charge for such service is,
of course, dependent on a particular company's policy and whether or not the
customer pays for "inside coverage".
Just remember that no one - NO ONE - is giving anything away for free. The
consumer is paying for the service one way or another.
As with my company, regarding the upkeep of CPE (customer-provided equipment,
including wire and cable), the customer pays monthly for an optional
maintenance plan or they are charged a fee at the time of service.
I have no doubt that the monthly subscription is more lucrative for the
company than the subscriber. However, $4.75/month (for example) is obviously
more palatable for many customers than a big (often HUGE) one-time charge for
a lengthy repair call.
Particularly if it comes and goes, that is easily the most difficult to find
and fix. Automated tests usually "see" right through static and report no
If the trouble is on only ONE jack/outlet/phone, it's that jack/outlet/phone.
If the trouble is on ALL jacks/outlets/phones, it's probably the line before
it enters the house.
Many phone companies offer a monthly, inside wire maintenance plan.
Minimally, this means the subscriber is not charged for a visit, regardless of
where the trouble is. If you do NOT subscribe to this optional service, the
phone company SHOULD (but is not required to) tell you when you report your
In my service area (Qwest/Omaha/Nebraska), if a SNID (Standard Network
Interface Device) is NOT present, we do not charge if the trouble is inside
and we are supposed to install the SNID at no charge.
Again, in my area, if a SNID IS present, and the trouble IS inside, AND the
customer does NOT have inside coverage, we charge an $85 Trouble Isolation
Charge to simply TELL them the trouble is inside. If asked inside to continue
the repair, in ADDITION to the above-mentioned Trouble Isolation Charge, an
hourly rate applies. It's $120/hr. <wow>
Conversely, across the river in Iowa, even if a SNID is present, we are not
allowed to levy the Trouble Isolation Charge UNLESS we are asked to come
inside. These policies and practices vary widely. Ask your telco.
If the trouble is equipment-caused, we will isolate to that equipment and
simply hand it over to the customer like a dead toaster. If the trouble is
wire and/or jack-related, we will repair or replace it.
Yeah, right. :)
You mentioned that the static trouble began AFTER tree trimming was done.
Given that, even sight unseen, I can almost guarantee that the trouble is
"drop"-related. The ASW (Aerial Service Wire) was probably somewhat
compromised to begin with (squirrel damage, branch abrasion, etc) and the
added abuse of pruned branches falling across the wire further damaged the
wire, causing the static.
Here's an easy test: Call a friend and, while on the phone, have another
person WHACK the drop wire with a broom or rake, causing stress replicating
high wind. If the static is noticeably worse, the trouble IS in the ASW.
Order your telco's inside wire maintenance plan, endure the static for a
couple more days after that, then call-in the repair. Done. Good luck!
I had intermittent phone static for a couple of years; I was second owner of
this six year old house. Finally got tired of it and paid the phone company
to come troubleshoot. Repairman said that he found original installation
wire connections (when the house was built) that were only lightly twisted
together with no wire nuts. He made all connections firm and I have not had
the problem again.
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