If I'm required to answer a question a second time, I press 0
continuously until it tells me to hold for an agent. You spent 15
minutes with an automated system. That's 14 minutes longer than I would
have tolerated it.
Do you *not* think I tried that?
When you "give up" on a system, what recourse do *you* have?
In this case, I can sit down and write a letter. But, I can
now do so armed with *details* of the faults in their system.
Had I given up after the second time she asked me to spell my
name, I'd just end up writing a letter that said:
"I was too impatient to deal with your system. Now *you*
can jerk me around with SNAIL MAIL to your heart's content..."
On 9/11/2015 5:49 AM, David L. Martel wrote:
Local insurance agent (i.e., the company which initiated the credit check)
was of no help -- nor did I expect them to be. A preprinted flier comes
with the new policy indicating that they accessed my credit history, etc.
and contained *an* address and phone number. The phone number, at least,
appears to be given out *only* to folks who have had their credit checked
for this sort of reason -- it's not the same as for a *general* contact
regarding your credit history. I.e., the machine that answers the phone
makes a statement to the effect of "You have been given this number by
a company who checked your credit... yada yada yada". Elsewhere in the
dialog, you are prompted for the 14 digit identifier that the credit
agency provided to that company when it checked your credit...
So, it is obvious that this contact is *just* for folks "entitled" to
a free copy of such a report -- not the "one free copy per year" that
EVERYONE is entitled to. I imagine if Joe Nobody called the number and
tried to get results, the system would balk when he couldn't provide
that reference number, the name of the company that initially checked
his credit, etc. He'd probably be directed to something like
1-800-CREDITREPORT (nonsense phone number).
In my case, the "dialog" ended "successfully" -- leading me to believe that
a human being would review the data that the machine was apparently unable
to process. *Or*, contact me (by phone) for further clarification.
Regardless, I will followup with written correspondence to ensure I am
not cheated out of this opportunity due to a faulty implementation.
And, to take the time to describe how silly the interview was (why do
you need anything more than the 14 digit identifier? And, perhaps,
one other bit of trivial data as "confirmation"? After all, the
data that I was asked to provide OTHER THAN the 14 digit identifier
could easily have been forged by any of my neighbors -- who know my
name, address, birthday, ZIP code, insurance company, etc.)
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