To me, it is very inconvenient to have to create an account on the web
site of all the utility companies to be able to use paperless bill
pay. I have a suggestion I think would make this process easier.
You should be able to supply an email address furnished by the bank to
the utility companies. Then any statements can be sent to the bank.
You would then only need one username/password for everything. The
one between you and your bank.
BTW I pay all my bills using direct draft anyway. The statements are
pretty much unnecessary.