new kitchen floor: contractor job

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On Apr 28, 4:18 pm, snipped-for-privacy@jqpx37.cotse.net wrote:

high.

.  The eat-in part is in an addition.  (There's no wall between the kit chen part and the eat-in part.)  Now, roughly at where the addition meets the main footprint of the original house, the floor slopes downwards.  A nearby cabinet makes it look like a drop of about 3/4 inch for a couple fe et run, at least there.

ood was ripped out.

hat they shouldn't have to finish the contract without additional money if there was something screwy they couldn't have known about before, but shoul d they have alerted us to the problem and presented alternatives (like, "fo r $X we can try to deal with that, or you could just ignore it and we'll co ntinue")?

Where were you when the work was being done, and why didn't you check the work before paying for it. That is just basic common sense!!!!
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On Sunday, April 28, 2013 5:18:15 PM UTC-4, snipped-for-privacy@jqpx37.cotse.net wrote: [snip]
OK, here's the outcome:
We had a long phone call with the salesman/estimator complaining about this . He shifted his rationale many times, at one point lying and saying that we discussed the uneveness of the floor beforehand. (Can't be true since t he floor wasn't uneven before they did their work.)
SWMBO got really, really pissed and had some email correspondence with some one else and then sent a very carefully worded letter complaining about the salesman's behavior, as well as the quality of the work.
For some strange reason, they decided to refund us the entire cost. I didn 't think that was quite fair, so we asked for everything but materials. So we got $1400 back out of $2400.
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