new kitchen floor: contractor job

[trader4]

:

e office manager:  "However, we do not do floor leveling, which seems to be the underlying issue. If you take care of the leveling issue, we will re turn to your home to re-install the hardwood."

oesn't do floor leveling"?

I would save that email for court.

It's like taking a car to a paint shop. You pay them $3000 to paint the car. After it looks like crap, they tell you:

"We don't do rust repair, body work, etc."

The fact that they don't is fine. The fact that they represent themselves as paint pros and just paint over rust, without even discussing it with you, is not.

[woger151]

On Sunday, April 28, 2013 5:18:15 PM UTC-4, [e-mail] wrote: [snip]

OK, here's the outcome:

We had a long phone call with the salesman/estimator complaining about this . He shifted his rationale many times, at one point lying and saying that we discussed the uneveness of the floor beforehand. (Can't be true since t he floor wasn't uneven before they did their work.)

SWMBO got really, really pissed and had some email correspondence with some one else and then sent a very carefully worded letter complaining about the salesman's behavior, as well as the quality of the work.

For some strange reason, they decided to refund us the entire cost. I didn 't think that was quite fair, so we asked for everything but materials. So we got $1400 back out of $2400.

[mapwest]

replying to woger151, mapwest wrote: What city was this in. I am having contractor issues and am curious if it is the same one.