New granite - is this acceptable

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Hi,
I just had a new granite counter top installed in a new bathroom. We don't have much experience with this kind of thing and noticed this on the back splash (see image). The line you can observe is not stone, but something softer (some kind of epoxy).
Is this kind of thing acceptable? I know natural stone isn't perfect, but in my opinion this looks bad.
How can they fix something like this? Is it possible to remove the backsplash or will they have to replace the whole counter top?
I haven't been able to connect with the stone person yet, but should I expect push back?
Thanks, PB2
http://banerji.smugmug.com/photos/622183768_PLrZo-M.jpg
http://banerji.smugmug.com/photos/622183725_BS88y-M.jpg
<img src="
http://banerji.smugmug.com/photos/622183768_PLrZo-M.jpg "></ img> <img src="
http://banerji.smugmug.com/photos/622183725_BS88y-M.jpg </ img>
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Did you mention this when it was being installed? I'd have made note of it and probably not even allowed them to install it. Minor imperfections come with all natural products but that looks like sh*t. I hope you didnt pay completely.

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I wasn't home when it was being installed, so I was only able to comment on it at the time. I did notice it as soon as I walked in the bathroom, though.
I haven't paid for the granite yet. It almost looks like someone accidentally cut it in the wrong place, then filled it in with something else. I wasn't sure if this kind of thing was common and I was being oversensitive. It sounds like I'm not and it really does look bad.
This is a pretty standard order of stone, so I'm hoping it won't be too hard to match it.
Thanks, PB
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Good . Tell the installer to either polish the other side of the piece adn reinstall or replace it. If you let it go you will stare at the spot and hate it till you sell the house

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Have him turn it around and polish the other side.
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ransley wrote:

This might be possible, if the blemish is not a cut that goes all the way through the piece.
EJ in NJ
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EJ Willson wrote:

Sure looks like a false-start cut to me, and should have been caught by the guy doing the polishing. If they don't have any matching pieces in the pile out back to make a new backsplash, I'd give them one shot at having their best installer patch it using a dremel, some dust off their cutting table, and the expoxy they use for invisible joints. Otherwise, they can eat the top and switch it out.
-- aem sends...
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wrote:

Ditto. Looks like shit.
If you get push back ask them if they would use such a piece on their display?
Forget the flip and polish. They should have been smart enough to hide it up front. If they object, ask how it got through inspections.
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It's a cosmetic blemish, so there is no inspection other than the customer. Looks to me like they screwed up with the saw and tried to use the piece anyway. Even if it doesn't bother you, it may bother a potential buyer, so I'd make them replace it.
Fortunately, the material is relatively cheap and because it's a backsplash and not a surface joint, it doesn't need to match exactly. It's also mechanically easy to replace, so the installer isn't going to be out a lot of time or money doing the job the way it should have been.
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Exactly. So why the hell didn't they replace it and "do it right" the first time?
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PB2 wrote:

For what you paid (I just paid to have my new kitchen done in granite), I wouldn't accept something like that. The backsplash should be easy to remove and replace. The hard part, for the granite guy, might be searching for a new piece that matches in color and texture.
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You mean the verticle brown patch that doesnt match in color, not the horizontal seam? He could have turned it over and polished the other side, they didnt even match the area fixed. At least get a discount. I have that granite maybe 40 ft of it and I may or may not notice it but yours is the Bath Sink, but now you notice that area because you are fixed on it, that granite has alot going on in it. A photo is one thing, if someone else just came to look would they notice it without being told? I mean yes its a defect, but did you pay the lowest price or get pitched a perfect job. Its hard to realy say without being there but at least get a discount and tell them to reverse the piece. I guess its how much it bothers you with your lighting etc, and a Bath Sink is an important area you see many times a day unlike my counters with parts that are hidden under kitchen apliances and junk, id probably be pissed.
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PB2 wrote:

The backsplash is unacceptable. The vendor should replace it and match the replacement to the counter top. If he cannot match them he should replace both the splash and the top. It's hard to believe that a responsible vendor would try to pull this crap on you,
EJ in NJ
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I totally agree. They made a mistake in a cut, and then plugged it, and badly. They could have ground up some of the same granite, mixed it with clear epoxy and it would have at least looked a lot better.
How unacceptable is up to you. If you want to have him take off some money, and put a toaster there, it's up to you. But this is a mistake that was covered up badly.
Steve
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On 8/17/2009 9:09 AM SteveB spake thus:

Didn't you mean to write "electric toothbrush"?
--
Found--the gene that causes belief in genetic determinism

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Surprised no one else has asked yet. Was it bought/installed by the likes of Lowes/Home Depot?
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wrote:

With the cultured marble they fixed defects like that with a mixture of ground up cultured marble of the same color and resin. If that is a cut that's been filled in it certainly could have been filled in with a better match of material. I would think someone who knew what they were doing would have made it match so well you would never have noticed it.
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Yea but that tube of Dap window caulk was right there handy.

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If it wasnt noticeable it wouldnt b e a problem.

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On Sat, 22 Aug 2009 10:35:55 -0700 (PDT), Big Jim

Exactly. When our house was new 20+ years ago our cultured marble bath top had some kind of similar defect which I put on the punchlist. When we reinspected I couldn't find the defect, couldn't find any defects, so I thought they had replaced the whole top but they said the just repaired it. It's still not "findable".
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