Done yesterday. Wife could not use oven for ~2 months due to lack of heating element. Dealer said it would take longer but wife called Maytag and they said they would send her part in 5-10 days. When it did not arrive after 2 weeks she called Maytag and they said they had no record of her call. She was highly annoyed and told them that maybe they did not have a record but she had a record of them asking for a survey of their response to her call.
What a screw-up. Dealer had found part at distributor but did not tell us before wife got involved in calling Whirlpool/Maytag.
Repairman said this is worse screw up he has ever seen although they have trouble with Samsung.
We have bought our last Maytag appliance.