Kohler engines impressive support...

Had a problem with my riding mower yesterday. The mower is a Deere 210 with a 10 HP (real HP, not today's bogus HP) Kohler engine. It's also 32 years old. I looked on the Kohler engines site for any manuals and only found ones for the much newer engines.
Not expecting much, I sent an email to them from the "contact us" page on their site, with the info on the engine and inquiring about manuals. This morning I received an email with links to PDFs of the complete owner / operator manual, service manual and to the parts department.
Very impressive getting that level of support on a 32 year old product. I've dealt with a few companies that didn't want to know about 2 year old products, much less 32 year old ones.
Pete C.
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wrote:

Pete, I've got most of the Kohler manuals on my web site; http://www.asberry.net/Kohler.htm
I have probably 20 of those Kohlers if you need any parts.
--Andy Asberry-- ------Texas-----
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Andy Asberry wrote:

I don't seem to need any parts yet. When I got back to working on it, I cleaned and checked the plug and drained the carb bowl and that got it going. Probably a bit of water in the fuel, not much of a surprise given all the rain and humidity lately and the mower having been parked under cover but where it got some sun during the day causing thermal cycling.
Pete C.
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One reason might be that it's a family owned and operated business. The third generation is now in charge and the CEO is in his 60s.
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