I have a Kenmore water softener Model 625 75822 that was installed by Sears
when my house was built 6 years ago.
Yesterday the inner resin tank ruptured and allowed the main salt tank to
receive unchecked full pressure water from the main line which overflowed
the tank and flooded my basement.
The small overflow line to the drain was in no way able to handle the full
blown water flow so by the time I discovered it there was 5" of water over
the entire basement.
So, my question is: is there a water softener manufacturer out there that
supplies a "safe from flooding" product? Something that can detect such a
failure and automatically bypass the unit to protect their customers
I know there's a float inside my unit that detects the proper water level
during the regeneration cycle - why can't it have a secondary "alert"
position (i.e. exceeds 2" above safe level and shut off or bypass).
Once the replacement tank comes in Sears is repairing the unit under the
unit's 10 year leak warranty, but what do I do about my $500.00 insurance
deductible and all the hassle associated with replacing the damaged / lost
material from my basement. Surely the engineers can think a little further
and help to guard against such disasterous failures.