ice macker crushed the cube and dot fall cube

[Arde]

I have a 29" GE refrigerator side by side and it is working around 4 mounth but the ice macker mack crushed ice only (in cube mode alittle crush ice but in crush mode crushed the ice very well) how can I have complet cube. thank you

[marks542004]

from the GE website

Refrigerator - Crushed Ice only, No Cubes

It is normal to get crushed ice after selecting cubes for a short time. If the problem continues, however, try the following:

1. Pull the ice bin out by lifting it up in front and sliding it forward. 2. Check for and remove clumped or shaved ice in the bin by running the bin under warm water until the ice melts completely. Dry the bin thoroughly. 3. Reinstall the ice bin by pushing it all the way back against the freezer wall. 4. Close the freezer door and select CRUSHED ICE and then CUBED ICE. 5. Try the dispenser again.

Ice chips in the bottom of the bin will be picked up and dispensed with the cubes. This is normal.

Note: Cubes, trapped by the crusher blades, will be crushed and dispensed even when cubed ice is selected.