I bought a Neptune Washer Jan 01 in Ft. Collins CO at an authorized
Maytag Dealer (the only product they sell). I was willing to pay over
$1200 (for just a washer) in order to have a machine that would be
worry free from maintenance issues for at least seven years (after
buying the extended service warranty that is) and was more than
guaranteed by the salesperson this washer would WASH those ever large
comforters (the only reason I would even consider a washer ever being
worth this type of money).
Well it does not wash comforters any better than the $300 model and it
tends to tear holes in the fabric as well. As the salesperson stated
"if you can get it in the machine and shut the door, it will clean
it", I think they should have said, it will shred it. smile
It has proved to me that home models are not up to laundry mat
capacity yet, even though they would like to make you think so, in
order to charge the big bucks.
The biggest issue I have had with Maytag is when it comes to service.
The friendly guy whose is always asleep at the office because they
have so few failures, is probably asleep, because they have so few
The very week I called my extended warranty service contract number to
arrange to have the rubber gasket replaced on my beautiful worry free
Neptune washer (this is the gasket between the door and the drum,
which had totally separated into cracks along the whole rubber seal)
happened to be the very same day I called Sears to repair an
electrical wiring issue on my brand new Sears convection cook top
range. I have an extended service warranty package with Sears as well.
The Sears Warranty department scheduled to be out to get my stove
fixed in about three days. After hanging up with them, I called Maytag
to get an appointment for my washer. Their spiel was first: this
gasket defect was not an extended service warranty issue, that it fact
it was a manufacturers defect and the Maytag manufacturing company
direct, would have to fix it, but they would be happy to quickly
transfer me there, did so, and hung up. As you guess, Maytag Company,
said oh the manufacturer's warranty has expired, so you will need to
go back to your Extended Warranty Service Dealer to get it fixed, so
call them back at the number you started out first at. Getting the big
So I called the Extended Warranty Service people back and they were
trying to get me to go through the big loop again, until I said no,
you are going to take care of this problem and you are going to stay
on line with me while it is being done. After being put on hold a
couple of times, no one seemed to be able to figure out, who was going
to get stuck with this bill, but kept trying to pass the problem off
on someone else. Getting the even bigger picture?
Finally the Extended Service Warranty person said, he had made
arrangements with my local Maytag Store, you know the store I spent
the $1200 at, to come out an install my gasket after they mail it to
me. When the gasket arrives, their will be a number to call inside,
just call it and they will come out and put it on for you.
Well that gasket arrived, and guess what, there was no number in the
package to call to get it installed. Surprised, not really.
I called my local Maytag store, and told him the Extended Service
Warranty group said he would be the one to install the gasket and he
said, oh we only come out to your area once a week, and we have
already missed your day. How about next Friday, that would be another
week a way. Let's see, I have already been without a washer (totally
now for two weeks, what is one more week).
Well folks, guess what, today is that next Friday, and guess who
called. Yep, my friendly Maytag repairman. His ONE and only repairman
came down with the flu (the day after Thanksgiving), and he just won't
be able to make it out.
No apology that I have been without a washer for three weeks now, but
he did offer TO MAKE AN EXCEPTION and come out to my area before their
normal Fridays for this area. He said you know my repairman is open
all next week, pick a date. I said that will be fine, the only day I
would not would be available would be on Wednesday. He then suggests,
oh well then, why don't we just make it next Friday anyway. Really?
Lets see that makes 4 weeks without a washer. I don't know how much
dirty laundry you have by then, but we are talking about wearing those
shorts one more time inside out. smile
As for Sears, they came out in the three days they said they would,
fixed my beautiful Frigidaire stove the very day they came out, and it
didn't cost me a buck.
I called, they came, they delivered! I am a happy camper!
As for Maytag, the laundry is still piling up, along with all bullshit
to get them to do their job.
If you want service, go to Sears. If you want a hassle, go to Maytag.