We hired a painter to paint the interior trim in our house. We'd used him
before and were happy with his work.
As part of this job, he was supposed to spray about 20 new solid pine 6
panel doors and 3 sets of solid 6 panel bifold doors I installed. Probably
close to $3,000 in doors, not including my labor to install 'em.
Well, two weeks ago, the crew came in, pulled down the doors (we'd already
stripped the knobs, but left the doors on the hinges), took the doors away
for about a week to spray them, then returned and re-hung them. When I saw
the doors, I was PO'd. Every door had flaws. In some cases, there were
fresh dents and gouges that had been done since the doors were painted. On
other doors, filler had been used after the "final coat". Other doors were
splintered because the painter didn't "break" edges we had pointed out. Some
doors didn't get enough paint, so the paint was transparent. On one very
obvious door in the master bedroom, it is obvious that the sprayer had a
problem, because there is very noticable orange peel. On the closet doors,
the nice brushed nickel hinges were painted white, like the doors. Some
doors had a dozen or more flaws.
We called the painter back and he indicated that he was subbing this job
out, since he was exiting the paint business, but would get his
subcontractor to correct all of the problems. I walked the "prime"
contractor through the house yesterday and we marked the flaws (not all of
'em, just the 50% that were most obvious) with blue painters tape. The
prime contractor met the sub here this morning and the sub's crews did quite
a bit of work today.
Unfortunately instead of pulling the doors down, fixing the flaws, and
respraying, they filled the dents and gouges and brush painted all of the
doors. Quite a few door edges still have not been "broken" by sanding, and
it is obvious that the crew didn't remove hardware when they came back
today, because lots of the doorknobs and hinges have paint on 'em.
Is this situation correctable? Obviously, the hardware can be cleaned and
door edges can be rounded and repainted. The big problem would seem to be
that all of the doors now have brush marks, and I don't think that is