Tell HD HQ by email, to check out your public complaint at alt.homerepair, that tens of thousands will scrutinise how its resolved over the years to come. Email is best for complaints, its on record, alot will read it, dont use the phone. Tell HD you will open this thread on 20 more newsgroups, and keep it #1 for years to come, if you are not given what you paid for immediatly.
I'm not that energetic. I'm glad there are people out there that are though. I just want the door to shut the way it is intended to. HD is sending out their own door installing manger today at noon. I'm going to keep my mouth shut and let them make their own observations then tell them my complaints. I have the feeling the door is perfectly fine in their opinion but we'll see just how high their standards are. Like I said none of my other doors are loose like this one so I'll ask why is that?