I most strongly disagree! This is part of what is wrong with many sectors of business today. No one takes pride in their work! Why should the customer accept second class, careless, and shoddy work? If the workman was so careless and uncaring as to trash the customer's house, one can only shudder at what he may have done while installing the new chimney liner. Also, I am sure that the contract for the work called for the property to be returned to the same condition after the job as it was before the work began. Therefore the contractor did NOT complete the job! Lastly, why should the customer or his insurance company pay for cleaning up the mess? This is clearly the responsibility of the contractor (if he is reputable and ethical, which he obviously is not) and that responsibility was not met. Therefore, let the legal beagles have at him... I say go for his throat and perhaps a lesson can be taught him!!!!
Dave D
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